Jireh Tronco

Managed 8–15 concurrent smart-building implementation projects from post-sales to go-live, coordinating stakeholders and integrations to deliver solutions on time and providing post-go-live Tier 2 support. Migrated ACS/CMMS data, implemented SAML SSO, and documented SOPs to streamline deployments across multi-location commercial real estate portfolios.

Led client kickoffs and end-to-end implementations of Aluvii POS/e-commerce, building project plans, importing product and guest data, configuring hardware and templates, and delivering remote training to enable timely go-lives. Acted as primary client POC, handled escalations, and documented feature workflows to improve onboarding efficiency.

Provided technical support across chats, calls, and tickets, escalating complex issues and ensuring continuity of service prior to transitioning into implementation roles.

Conducted outbound calls to prequalify customers, followed up on pending loan applications, originated approved loans, and maintained accurate application records.

Handled Expedia bookings (flights, hotels, cars), assisting customers with creating, modifying, and canceling reservations while resolving service issues to maintain customer satisfaction.

Provided sales, billing, and technical support for cable, internet, and VoIP services; troubleshot customer equipment and acted as SME/floor support for escalations and agent coaching.

Provided technical and billing support for Comcast customers, troubleshooting set-top boxes and coordinating dispatch for repairs to resolve service issues.

Supported Time Warner Cable NYC customers with technical, billing, and sales assistance, diagnosing service issues and coordinating repairs to restore service.

Operated CNC machines and performed outgoing quality inspections to ensure product specifications and process standards were met.

Assembled desktop systems and performed hardware/software troubleshooting and repairs during an entry-level technical training placement.

Conducted incoming material quality inspections and monitored processes to support production quality control efforts.

Completed a Bachelor of Science in Electronics Engineering from 2007 to 2010, focusing on electronics principles and engineering applications.

Studied Electronics and Communications Engineering Technology from 2004 to 2007 under the Department of Science and Technology scholarship program.

Attended the Special Science Class from 2000 to 2004 as a Department of Science and Technology scholarship recipient.