Looking for a job

Elven Lipar

@elvenlipar

Message

Application Support Lead at Goldilocks Bakeshop Inc. who led migration from a legacy POS system to a new platform.

Philippines

Message

At Goldilocks Bakeshop Inc., I led application support for POS systems and SAP Business One across store branches and central inventory systems. I also led the migration from a legacy in-house POS system to a new platform.

I coordinated POS and inventory data synchronization, critical incident resolution, and testing and deployment of application updates. I helped the application support team maintain a 90–95% SLA rate in 2025.

Earlier at Goldilocks Bakeshop Inc., I contributed to implementation of the e-commerce ordering website and mobile application, and administered company websites and CRM tools. At Toplis Solutions Inc., I supported store computer systems, hardware, and POS applications.

Experience

Work history, roles, and key accomplishments

Application Support Lead

Goldilocks Bakeshop Inc.

May 2022 - Feb 2026 (3 years 9 months)

Led application support operations for retail POS systems and SAP Business One, minimizing downtime and coordinating critical incident resolution. Supervised support specialists, established SOPs and SLAs, and coordinated system testing and deployments.

Application Support POS systems SAP Business One Incident Management Root Cause Analysis Application Integration Data Synchronization System Testing Deployment Coordination End User Training SOPs SLA Team Supervision Mentorship

Application Support Analyst

Goldilocks Bakeshop Inc.

Jan 2018 - May 2022 (4 years 4 months)

Collaborated with Digital Marketing and Development teams to support e-commerce strategy and resolve software issues. Administered websites and CRM tools, prepared technical documentation, and conducted end-user training.

Ecommerce Website Administration CRM Tools Technical Troubleshooting Debugging Technical Documentation End User Training System Testing Integration Testing Performance Testing Security Testing

Customer Support Associate

Goldilocks Bakeshop Inc.

Feb 2010 - Jan 2018 (7 years 11 months)

Provided technical support for software and hardware issues via phone, email, chat, and onsite. Prepared inventory and project reports, and led implementation of software applications at a new warehouse.

Technical Support Customer Service Incident Management Software Implementation Hardware Support End User Training Inventory Reporting Project Reporting

IT Support Engineer

Toplis Solutions Inc.

Oct 2008 - Feb 2010 (1 year 4 months)

Provided technical assistance for computer systems, hardware, and POS applications. Created incident reports, installed and configured hardware and software, and tested updates before implementation.

IT Support POS systems Hardware installation Software Configuration Incident Reporting Troubleshooting Testing