RVRenato Venter
@renatoventer
Experienced research operations manager driving actionable customer insights.
South AfricaWhat I'm looking for
I am a seasoned research operations manager with a proven track record in transforming consumer stories into actionable strategies. My career spans roles in research, management consulting, and leadership, where I have specialized in aligning insights with business goals to foster innovation and growth. My passion lies in helping companies make informed decisions that deepen customer connections and deliver lasting value.
Currently, I lead research operations at CoinsPaid, where I have successfully increased participant recruitment capacity by 50% and streamlined onboarding processes. My previous experience at GoDaddy and PwC has equipped me with the skills to manage teams effectively, conduct comprehensive customer research, and deliver strategic insights that drive product development and enhance customer experiences. I thrive in fast-paced environments and am committed to operational excellence and compliance in all research endeavors.
Experience
Work history, roles, and key accomplishments
Research Operations Manager
CoinsPaid
Aug 2023 - Present (1 year 10 months)
Leading research operations in a B2B crypto payments environment, focusing on scalable processes and compliance. Achievements include increasing participant recruitment capacity by 50% and reducing onboarding timelines significantly.
Lead Customer Researcher
GoDaddy
Oct 2022 - Apr 2023 (6 months)
Managed customer research for the GoDaddy Studio App, leading a team to deliver insights that informed product strategy and customer experience improvements across global markets.
Consulting Strategy Manager
PwC South Africa
Oct 2021 - Oct 2022 (1 year)
Delivered large-scale research and strategy consulting for various sectors, leading qualitative research initiatives and strategic workshops to shape business goals.
Senior Qualitative Researcher
InSites Consulting
Jul 2018 - Oct 2021 (3 years 3 months)
Managed the full research lifecycle for qualitative and hybrid projects across multiple sectors, ensuring quality and strategic alignment in project delivery.
Research Executive
Ipsos South Africa
May 2016 - May 2018 (2 years)
Delivered strategic consumer insights through various research methods, contributing to account growth and providing strategic guidance to clients.
Senior Media Analyst
Newsclip Media Monitoring
Jan 2015 - May 2016 (1 year 4 months)
Analyzed media campaigns and sentiment to inform brand strategies, providing strategic recommendations for media planning and PR campaign optimization.
Researcher
University of Johannesburg
Jan 2012 - Dec 2014 (2 years 11 months)
Conducted institutional research to support strategic initiatives, delivering insights that informed decision-making at various levels.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Johannesburg
Bachelor of Arts (Honours), Anthropology
2014 -
Pursued an Honours degree in Anthropology, exploring human behavior, culture, and social structures through qualitative research methods.
UJUniversity of Johannesburg
Bachelor of Arts, Journalism
2011 - 2013
Studied Journalism, focusing on the principles of reporting, writing, and media ethics, preparing for a career in communication and media.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
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