Melanie Hotz
@melaniehotz
Dedicated fitness instructor with a strong background in customer service.
What I'm looking for
I am a passionate fitness instructor with a diploma from SAFS and extensive experience in customer service. My journey began at the European Film Actor School, where I honed my communication skills, which have been invaluable in my roles as a fitness instructor and customer advisor.
Throughout my career, I have worked in various capacities, including as a commercial employee and a retail specialist. My diverse experiences have equipped me with the ability to connect with clients and understand their needs, ensuring they receive the best possible service. I thrive in team environments and am known for my reliability and motivation.
Experience
Work history, roles, and key accomplishments
German Customer Advisor
Concentrix
Jun 2025 - Present (2 months)
Provided German customer advisory services. Assisted customers with inquiries and resolved issues efficiently.
Surf Retail Specialist
Surfside GmbH
Mar 2025 - May 2025 (2 months)
Managed retail operations for surf products. Assisted customers with product selection and maintained inventory.
Commercial employee
Creative Foto AG
Jun 2024 - Feb 2025 (8 months)
Performed commercial employee duties. Handled administrative tasks and supported business operations.
Fitness instructor
Pitsch Fitness Center GmbH
Feb 2024 - Jun 2024 (4 months)
Instructed fitness classes and provided personal training. Developed customized workout plans for clients.
Dog care Temporary worker
Doggy Deluxe Loft GmbH
May 2023 - Jul 2023 (2 months)
Provided temporary dog care services. Ensured the well-being and safety of dogs under supervision.
Commercial employee Backoffice and KSC
CSS Health Insurance
Dec 2021 - Jul 2022 (7 months)
Managed backoffice operations and supported KSC functions. Handled administrative tasks and customer inquiries.
Fundraiser Teamleader
Voiss AG
Jun 2021 - Oct 2021 (4 months)
Conducted fundraising activities and managed team efforts. Achieved fundraising targets and coordinated events.
Commercial employee & Telemarketing
SWICA - Health Insurance
Oct 2020 - Aug 2021 (10 months)
Performed commercial employee duties and telemarketing. Engaged in sales and customer outreach.
Sales B2B
Pegasos Finance GmbH
Mar 2020 - Sep 2020 (6 months)
Engaged in B2B sales activities. Developed and maintained client relationships.
Retail Specialist
Coop City Sihlcity
Jun 2019 - Sep 2019 (3 months)
Managed retail sales operations. Assisted customers and maintained store standards.
Fundraiser Teamleader
Lecho GmbH
Mar 2019 - Jun 2019 (3 months)
Led fundraising teams and initiatives. Coordinated fundraising campaigns and achieved targets.
Education
Degrees, certifications, and relevant coursework
SAFS Fitness
Diploma, Fitness Instructor
2023 - 2024
Completed a diploma program to become a certified fitness instructor. Gained expertise in fitness methodologies and professional practices.
SAFS Fitness
Diploma, Fitness Instructor
2022 - 2022
Completed a diploma program to become a certified fitness instructor. Gained expertise in fitness methodologies and professional practices.
EFAS - European Film Actor School & FilmZ - Filmschauspielschule Zürich
Diploma, Acting
2019 - 2021
Attended acting school to develop skills in film acting. Focused on performance techniques and industry practices.
Praxis Center Eleven
Certificate, Medical Practice Assistant
2017 - 2019
Completed training to become a medical practice assistant. Acquired knowledge in medical office procedures and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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