Alni Widuri - Customer Service - PT Layanan Teknologi Kesehatan (Klinik Pintar) | Himalayas
Alni WiduriAW
Open to opportunities

Alni Widuri

@alniwiduri

Driven journalism grad with skills in service, procurement, and negotiation.

Indonesia
Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a graduate with a Bachelor of Science in Communication, majoring in Multimedia Journalism. My education has equipped me with strong communication skills and the ability to negotiate effectively in various business contexts. I have a proven track record in telemarketing, sales, and customer service, where I excel in building business partnerships and ensuring client satisfaction.

In my recent role as a Customer Service representative at PT Layanan Teknologi Kesehatan, I assisted both local and international patients with appointment scheduling, handled complaints, and coordinated with medical staff to resolve technical issues. My experience as a Fulfillment Officer further honed my skills in vendor management, contract negotiations, and maintaining accurate records of purchases and deliveries. I take pride in my ability to prepare detailed reports and manage schedules efficiently.

Experience

Work history, roles, and key accomplishments

PP

Customer Service

PT Layanan Teknologi Kesehatan (Klinik Pintar)

Jul 2024 - Feb 2025 (7 months)

Assisted with appointment scheduling for local and international patients, providing detailed information about services and products. Coordinated with nurses and concierges to resolve technical issues and prepared daily recap reports.

PP

Fulfillment Officer

PT Layanan Teknologi Kesehatan (Klinik Pintar)

Dec 2022 - Jun 2024 (1 year 6 months)

Researched and evaluated potential vendors, negotiating contract terms and pricing to ensure timely delivery of orders. Managed time schedules for meetings with vendors and maintained updated records of purchased products and invoices.

Education

Degrees, certifications, and relevant coursework

UJ

UNIVERSITAS TAMA JAGAKARSA

Bachelor Degree Communication science, Journalism

Grade: 3.50

Successfully worked on large MCU projects such as Major: Journalism MCU (PT HERO) many as 1600 participants and gained 30% revenue and was able to meet the KPIs and targets.

WS

Work Abdroad Academy by Schoters

Skill Development

Learned skill techniques for interviews and prepared for them. Studied English tenses and phrases, and developed skills in handling technical issue complaints.

Tech stack

Software and tools used professionally

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