Open to opportunities

Rejoice Anorue

@rejoiceanorue

Message

Customer service representative skilled in resolving client concerns effectively.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with a proven track record in delivering exceptional customer experiences. My expertise lies in managing high-volume inquiries and resolving complex issues, ensuring that client needs are met with tailored solutions. I am proficient in CRM software and call center operations, which allows me to facilitate a seamless customer journey. My ability to build and maintain strong client relationships has been instrumental in enhancing loyalty and retention.

Throughout my career, I have been recognized for my excellent communication, active listening, and problem-solving abilities, particularly in fast-paced environments. My experience includes managing front-desk operations at Doi-tech Quadrant, where I streamlined processes to reduce client wait times significantly. Additionally, my tenure at MTN Nigeria allowed me to implement a feedback mechanism that improved customer satisfaction scores by 15% within six months. I am passionate about creating positive customer experiences and am committed to continuous improvement in service delivery.

Experience

Work history, roles, and key accomplishments

Receptionist

Doi-tech Quadrant

Feb 2021 - Feb 2022 (1 year)

Managed front-desk operations, ensuring seamless client and visitor interactions. Streamlined operations, reducing client wait time by 20% through optimized scheduling and task prioritization.

Scheduling Prioritization Communication Skills Workflow Optimization Customer Service

Receptionist

Doi-tech Quadrant

Feb 2021 - Feb 2022 (1 year)

Managed front-desk operations, ensuring seamless client and visitor interactions. Streamlined operations, reducing client wait time by 20% through optimized scheduling and task prioritization.

Scheduling Prioritization Communication Office Management Problem Solving Time Management

Intern, Estate Surveyor & Valuer

Chiweze C. Iheme & Co Estate Surveyors and Valuers

Aug 2020 - Jan 2021 (5 months)

Conducted property inspections for valuation purposes and supported agency functions. Conducted over 50 property inspections, providing accurate valuations that increased client trust and streamlined sales processes.

Property Inspections Valuation Trust Real Estate Operations Communication Market Analysis

Intern, Estate Surveyor & Valuer

Chiweze C. Iheme & Co Estate Surveyors and Valuers

Jan 2020 - Jan 2021 (1 year)

Conducted property inspections for valuation purposes and supported agency functions. Conducted over 50 property inspections, providing accurate valuations that increased client trust.

Property Inspections Valuation Trust Real Estate Operations Communication Skills Market Research

Customer Service Representative

MTN Nigeria

Jan 2017 - Sep 2017 (8 months)

Delivered top-notch customer support, efficiently resolving inquiries and complaints. Assisted in creating a positive customer experience to enhance brand loyalty, implementing a feedback mechanism that improved customer satisfaction scores by 15% over six months.

Customer Support Conflict Resolution CRM Software Communication Problem Solving Brand Loyalty Inquiry Resolution Active Listening Feedback Mechanisms

Customer Service Representative

MTN Nigeria

Jan 2017 - Sep 2017 (8 months)

Delivered top-notch customer support, efficiently resolving inquiries and complaints. Assisted in creating a positive customer experience to enhance brand loyalty and implemented a feedback mechanism that improved customer satisfaction scores by 15% over six months.

Customer Support Conflict Resolution CRM Software Communication Skills Problem Solving Brand Loyalty Active Listening Inquiry Resolution Feedback Mechanisms

Office Assistant

Edwin Ventures

Jul 2015 - Nov 2015 (4 months)

Supported daily office activities, ensuring effective document and task management. Enhanced office efficiency by organizing and digitizing records, reducing retrieval time by 30%.

Document Management Task Management Time Management Microsoft Office Suite Communication Team Collaboration

Office Assistant

Edwin Ventures

Jul 2015 - Oct 2015 (3 months)

Supported daily office activities, enhancing office efficiency by organizing and digitizing records, which reduced retrieval time by 30%.

Office Management Document Management Record Digitization Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede

Higher National Diploma, Estate Management and Valuation

2020 - 2023

Completed a Higher National Diploma (HND) in Estate Management and Valuation, focusing on property valuation, real estate operations, and compliance with Nigerian property laws.