Lovelin Odeh
@lovelinodeh
Customer service and operations professional turning client relationships into measurable results.
NigeriaWhat I'm looking for
I’m a results-driven operational and customer service professional with a strong academic foundation in Marketing (HND) and 5+ years of operational management experience across the real estate and education sectors. I consistently bridge customer relations with essential administrative and financial controls, coordinating teams and improving processes to deliver better client outcomes.
In my current role as a Front desk Officer and Customer Service Representative, I manage client relations as the primary point of contact, apply CRM principles with organized client databases and follow-up protocols, and support financial documentation including accounts receivable and cash-flow reporting. Previously, as an Office Administrator, I led digital communication through social media, handled fee payments and account reconciliation, generated monthly financial performance reports, and managed stakeholder correspondence and major academic/administrative events—experiences that reinforce how I combine service excellence with disciplined reporting to support leadership decisions.
Experience
Work history, roles, and key accomplishments
Front Desk & Customer Service
Porch Integrated Services Limited
Jan 2025 - Present (1 year 3 months)
Managed client relations as the primary front desk point of contact, maintained client databases, and coordinated follow-ups to improve service responsiveness and retention. Oversaw accounts receivable and financial documentation, supported sales promotions, and mentored junior staff while providing administrative support to the General Manager.
Office Administrator
Tender Care International School
Jan 2023 - Dec 2024 (1 year 11 months)
Managed school administrative operations, including social media communications, stakeholder correspondence, and the planning of academic and administrative events. Conducted financial control work by monitoring fee payments, reconciling accounts, generating monthly performance reports, and supervising support staff to ensure smooth day-to-day operations.
Front Desk Officer
Emm-Peror Property Company
Jan 2021 - Jan 2022 (1 year)
Handled front desk and tenant/landlord inquiries, welcomed visitors professionally, and supported prospective tenant information requests for available properties. Maintained tenancy records and lease documentation, assisted with rent overdue reminders, and prepared reports on occupancy, complaints, and financial transactions.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Higher National Diploma in Marketing, Marketing
2018 - 2021
Earned a Higher National Diploma (HND) in Marketing at Moshood Abiola Polytechnic from 2018 to 2021.
Moshood Abiola Polytechnic
National Diploma in Marketing, Marketing
2015 - 2017
Earned a National Diploma (ND) in Marketing at Moshood Abiola Polytechnic from 2015 to 2017.
African Church Grammar School
Senior School Certificate Examination (SSCE)
2006 - 2012
Completed secondary education at African Church Grammar School and sat for the Senior School Certificate Examination (SSCE) in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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