Rein Angel Baldesco

Assisted in the Registrar Department under HR Management by maintaining student records, ensuring data integrity, and providing support to students at the front desk. Managed document filing and retrieval processes while collaborating with colleagues to enhance service delivery.

Handled inbound calls from bank members, providing information on banking services and troubleshooting issues. Delivered exceptional customer service by being attentive and empathetic to member needs.

Monitored call quality and agent performance, ensuring adherence to company standards. Provided feedback and recommendations for improvement to enhance customer service delivery.

Managed inbound calls regarding health insurance inquiries, providing detailed information and support to prospective and current members. Ensured high levels of member satisfaction through effective communication and problem resolution.

Pursuing a Bachelor of Science in Business Administration with a major in Human Resource Development Management. The program focuses on developing skills in managing human resources effectively within organizations.

Completed secondary education with a focus on Accountancy, Business, and Management, providing foundational knowledge in business principles and practices.