Open to opportunities

Rein Angel Baldesco

@reinangelbaldesco

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Detail-oriented business administration student with customer service expertise.

Philippines

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What I'm looking for

I seek a dynamic role in a supportive environment that fosters growth.

I am a dedicated and detail-oriented business administration student specializing in Human Resource Development Management, with hands-on experience in customer service and quality assurance. My internship at Pamantasan ng Lungsod ng Muntinlupa has equipped me with the skills to manage and maintain accurate student records, ensuring data integrity and compliance with university standards. I thrive in collaborative environments, providing exceptional support to students and clients while addressing their inquiries and concerns with professionalism.

Previously, I worked as a Customer Service Representative at Genpact Service LLC and Teleperformance, where I honed my communication skills and developed a strong ability to resolve issues efficiently. I consistently achieved high call quality standards and maintained positive relationships with members by demonstrating empathy and a genuine desire to meet their needs. My technical proficiency in Microsoft Office Suite and design tools like Adobe Photoshop further enhances my ability to contribute effectively in various roles.

Experience

Work history, roles, and key accomplishments

Intern

Pamantasan ng Lungsod ng Muntinlupa

Feb 2024 - Mar 2024 (1 month)

Assisted in the Registrar Department under HR Management by maintaining student records, ensuring data integrity, and providing support to students at the front desk. Managed document filing and retrieval processes while collaborating with colleagues to enhance service delivery.

Data Management Microsoft Excel Customer Service Communication Team Collaboration Problem Solving

Customer Service Representative

Genpact Service LLC

May 2023 - Jul 2023 (2 months)

Handled inbound calls from bank members, providing information on banking services and troubleshooting issues. Delivered exceptional customer service by being attentive and empathetic to member needs.

Customer Service Communication Problem Solving Empathy

Quality Assurance Analyst

Teleperformance

Aug 2022 - Mar 2023 (7 months)

Monitored call quality and agent performance, ensuring adherence to company standards. Provided feedback and recommendations for improvement to enhance customer service delivery.

Quality Assurance Performance Metrics Feedback Reporting

Customer Service Representative

Teleperformance

Sep 2020 - Sep 2022 (2 years)

Managed inbound calls regarding health insurance inquiries, providing detailed information and support to prospective and current members. Ensured high levels of member satisfaction through effective communication and problem resolution.

Customer Service Communication Problem Solving Relationship Building Teamwork

Education

Degrees, certifications, and relevant coursework

Pamantasan ng Lungsod ng Muntinlupa

Bachelor of Science, Business Administration

2020 - 2024

Pursuing a Bachelor of Science in Business Administration with a major in Human Resource Development Management. The program focuses on developing skills in managing human resources effectively within organizations.

Muntinlupa National High School - Main

High School Diploma, Accountancy, Business, and Management

2016 - 2020

Completed secondary education with a focus on Accountancy, Business, and Management, providing foundational knowledge in business principles and practices.