Open to opportunities

Angelo Burio

@angeloburio

Detail-oriented customer support professional focused on accurate CRM documentation and compliance-driven issue resolution.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own accurate CRM documentation, case tracking, and compliance-focused support. I want a team that values data quality, clear process adherence, and continuous improvement while offering growth opportunities in customer operations.

I’m a detail-oriented administrative and customer support professional with experience maintaining accurate customer records, transactions, and case resolutions in CRM systems through Foundever. I validate data entries for accuracy and compliance, resolve discrepancies, and coordinate with internal departments to keep documentation current while protecting data privacy and confidentiality.

Beyond customer service, I strengthen my work with thorough records management and HR documentation handling—covering attendance monitoring, timekeeping exposure (Kronos), document tracking, and spreadsheet-based reporting in Microsoft Excel. I also bring structured support from my research and teaching assistant roles, where I maintained student/field records, coordinated with stakeholders, and turned findings into clear reports and discussions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Foundever

Oct 2025 - Present (8 months)

Maintained accurate customer records, transactions, and case resolutions in CRM systems while validating data for compliance and policy accuracy. Coordinated with internal teams to update documentation, resolve discrepancies, and ensure data privacy and confidentiality in sensitive case handling.

CRM Management Customer Support Data Validation Data Privacy Compliance Documentation Discrepancies

Project Assistant

Philippine Sociological Society

Feb 2025 - Jul 2025 (5 months)

Managed records, reports, and correspondence with accuracy and organization by receiving, recording, and releasing documents. Supported administrative coordination and scheduling while ensuring documents were properly filed for easy retrieval.

Records Management Administrative Coordination Scheduling Support Reporting

Teaching Assistant

University of Santo Tomas

Feb 2025 - Jun 2025 (4 months)

Maintained student records and documentation with a focus on accurate record-keeping and organized filing systems. Assisted with administrative coordination and communication to support day-to-day academic processes.

Student Records Management document preparation Administrative Coordination File Organization Record keeping Documentation Review Scheduling coordination

Research Assistant

University of Santo Tomas

Jul 2024 - Jun 2025 (11 months)

Organized and maintained structured records and reports for field activities, ensuring complete documentation and accurate data capture. Coordinated with stakeholders to meet documentation and reporting requirements for ongoing community development efforts.

Research & Documentation Records Management Report Preparation Field Activity Documentation Data Tracking Administrative Support

Human Resources Intern

Creotec Philippines Inc.

Jan 2020 - Feb 2020 (1 month)

Maintained and organized employee records by performing data encoding, filing, and document tracking tasks. Supported HR administrative workflows by helping ensure HR documents were accurate and complete.

Employee records management HR Documentation Data Encoding Records Filing Record Maintenance

Education

Degrees, certifications, and relevant coursework

Pontifical and Royal University of Santo Tomas

Bachelor of Arts, Sociology

2020 - 2025

Grade: College

Activities and societies: Dean’s Lister (Academic Years 2020–2021 and 2022–2023); Best Paper (Student Category) at Visionary Research Association Inc. (Feb 19–21, 2025); participated in UST field school and community immersion programs.

Completed a Bachelor of Arts in Sociology at Pontifical and Royal University of Santo Tomas from August 2020 to June 2025.