Reinaldo Rosario

I’m a bilingual Customer Success and customer support professional with extensive experience building long-term client relationships and managing complex customer interactions across fast-paced remote environments. I bring a customer-first approach focused on driving satisfaction, retention, and business growth.

In my most recent customer success roles, I’ve owned high-volume client conversations across WhatsApp, email, and inbound phone channels, delivering timely, solution-oriented support while maintaining strong customer satisfaction. I’ve also leveraged Odoo CRM to manage sales pipelines, follow up on open quotations, activate customer accounts, and keep accurate records throughout the customer journey.

Before transitioning fully into customer success, I strengthened my client experience foundation through high-stakes support work. I provided bilingual crisis intervention and eligibility screening, used case management and multiple databases to maintain precise case records, and partnered with government agencies, healthcare providers, nonprofit organizations, and law enforcement to coordinate referrals.

I also bring clear communication and compliance rigor from healthcare interpretation and administrative support experience. I delivered real-time English–Spanish interpretation while maintaining HIPAA compliance and provided sight translation of sensitive medical documentation—then carried that same attention to detail into bilingual support using WhatsApp Business, Instagram, Facebook, and email.