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Marianela Cardozo

@marianelacardozo

Bilingual Customer Success and Remote Operations professional who streamlines client onboarding and exceeds performance targets.

Argentina

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What I'm looking for

I’m looking for a Customer Success or Remote Operations role at a mid-size company where I can own onboarding and retention, streamline workflows with CRM tools, coordinate async tasks, and exceed clear performance targets.

I’m a bilingual (Spanish/English) professional with 3+ years of experience in customer success, remote operations, and administrative roles. I consistently manage high-volume client interactions, streamline workflows, and exceed performance targets through strong cross-functional coordination.

At OLYID Real Estate (Remote), I managed an outbound pipeline in English—qualifying and nurturing leads to support U.S. sales operations. I maintained client records and follow-up sequences in ReadyMode and Monday.com, improving pipeline visibility and consistently exceeding monthly lead qualification targets.

Previously at Tribal Accesorios, I handled daily store operations while leading multi-channel customer support via Instagram, WhatsApp, and email. I also grew social media engagement by 30% using content creation and video editing (CapCut) plus community management with Canva, while surpassing monthly sales targets through proactive upselling and customer relationship management.

I also bring contract interpretation experience from Interpretia, delivering real-time consecutive EN–ES/ES–EN interpretation with strict accuracy and confidentiality. I’m now seeking a Customer Success or Remote Operations role at a mid-size company where I can deliver measurable results and reliable client experiences.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Olyid Real Estate

Jun 2025 - Present (1 year)

Managed an outbound pipeline in English by qualifying and nurturing leads to support U.S. sales operations. Maintained client records and follow-up sequences in ReadyMode and Monday.com, improving pipeline visibility and consistently exceeding monthly lead qualification targets.

Lead Qualification Outbound Prospecting ReadyMode Monday.Com Sales Pipeline Management

Spanish–English Interpreter

Interpretia

Feb 2025 - Mar 2025 (1 month)

Delivered real-time consecutive interpretation (EN–ES / ES–EN) with strict accuracy and confidentiality. Quickly adapted to industry-specific terminology across diverse subject areas.

consecutive interpretation Bilingual Communication Accuracy Focus Confidentiality Remote Interpreting

Store Manager & Customer Service

Tribal Accesorios

Dec 2022 - Jan 2025 (2 years 1 month)

Managed daily store operations including scheduling, inventory control, and supplier coordination, while resolving multi-channel customer inquiries and escalations. Grew social media engagement by 30% through content creation and video editing (CapCut) and helped surpass monthly sales targets through proactive upselling.

Store Operations Scheduling Inventory Control Supplier Coordination Upselling Social Media Management Capcut Canva