At Digital Strategy, I conducted B2B outbound prospecting through cold calls and chat, qualifying leads and generating sales opportunities. I managed business client conversations from outreach through deal closure, presenting value propositions and handling objections.
I also followed up with customers and supported retention efforts that achieved a reported 90% churn-prevention result. Service quality checks and customer feedback helped me identify issues and strengthen account relationships.
At GlobalConnect Language Services, I provided English–Spanish interpretation by phone and video for medical, financial, and legal interactions. I maintained accuracy and confidentiality in high-pressure situations.
Earlier, at TechAssist Corp, I resolved user issues and documented incidents in help desk systems. I also supported customer onboarding and issue resolution at Digital Strategy, where I led and trained sales team members.
