Open to opportunities

Juan Ignacio Gennaro

@juanignaciogennaro

Message

I streamline operations, customer support, and bilingual communication for remote teams.

Argentina

Message

What I'm looking for

I'm seeking a long-term remote operations or administrative role where reliability, multitasking, business savvy, bilingual communication, and process improvement are valued.

I've managed end-to-end retail operations at Almacén La Estrella, overseeing inventory, pricing, supplier negotiations, cash flow, and profit-and-loss responsibility. I negotiated with 10+ vendors to reduce supply costs by 15% and digitized inventory tracking, cutting stock discrepancies by 30%.

I've also supported remote customer engagement at GoodBunny and delivered real-time English-Spanish interpretation for U.S. hospitals, police departments, courts, and psychiatric services through Propio Language Services. I bring calm, clear communication, customer retention focus, and practical administrative support to long-term remote operations roles.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Specialist (Healthcare)

Propio Language Services

Jul 2024 - Jan 2026 (1 year 6 months)

Handled 30+ high-pressure calls daily for U.S. hospitals, police departments, courts, and psychiatric services, delivering accurate, real-time interpretation with a 90% QA score. Developed exceptional composure, active listening, and conflict de-escalation skills by navigating life-critical and sensitive situations.

Bilingual Interpretation Customer Support Healthcare Active Listening Conflict Resolution

Bilingual Customer Engagement & Digital Marketing Assistant

GoodBunny

Jul 2023 - Jan 2024 (6 months)

Managed daily content engagement and direct messaging for a high-profile subscription-based personal brand, increasing fan retention through personalized, on-brand bilingual communication. Juggled 3–5 conversations simultaneously while maintaining a sub-2-minute response time, ensuring high customer satisfaction and renewals.

Customer Engagement Digital Marketing Content Management Bilingual Communication Customer Retention Scheduling Social Media

Co-Owner & Operations Manager

Almacén La Estrella

Oct 2017 - Jul 2023 (5 years 9 months)

Directed all daily operations of a retail business for 6 years, managing inventory, pricing strategy, supplier negotiations, and cash flow with full profit-and-loss responsibility. Negotiated contracts with 10+ vendors, reducing supply costs by 15% while maintaining quality and timely deliveries.

Operations Management Inventory Management Pricing Strategy Cash Flow Management Customer Service Spreadsheets