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Elliot UserEU
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Elliot User

@elliotuser1

IT Cloud Consultant at AlixPartners who completed a complex Exchange Online migration and rolled out Microsoft 365 Copilot.

United Kingdom
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At AlixPartners, I directed the completion of a complex Exchange Online migration, overcoming long-standing technical roadblocks and aligning the outcome with business objectives. I also guided a Microsoft 365 tenant audit that produced documentation and actionable recommendations for security, compliance, and operational maturity.

At One Step Beyond, I collaborated with clients on digital solutions and supported Lotus Notes to Exchange Online migrations via Quest for over 30,000 objects. I also worked on Entra administration, Azure and Intune deployments, Conditional Access, and Microsoft Defender protections.

At Oktik, I delivered Microsoft 365 projects for clients, including designing and implementing a SharePoint SSP. I gathered requirements, facilitated workshops, documented high- and low-level designs, and used PowerShell for automation and administration.

Earlier, at the European Patent Office, I managed the design and delivery of a new Microsoft 365 platform and supported migration and user adoption. At Zones, I handled fourth-line Microsoft 365 escalations and led incident response for major outages.

Experience

Work history, roles, and key accomplishments

Credit Suisse logoCS

Microsoft Cloud Engineer

Credit Suisse

Dec 2018 - Jan 2020 (1 year 1 month)

Worked as a Microsoft Cloud Engineer, focusing on cloud infrastructure and services.

SSE PLC logoSP

Digital Workplace Analyst

SSE PLC

Jun 2017 - Sep 2018 (1 year 3 months)

Worked as a Digital Workplace Analyst, supporting digital workplace technologies.

Quantcast logoQU

Digital Workplace Lead

May 2016 - May 2017 (1 year)

Led digital workplace initiatives, ensuring efficient and effective workplace technology.

RICOH logoRI

3rd Line Senior Support Analyst

Mar 2015 - May 2016 (1 year 2 months)

Provided senior-level support, resolving complex technical issues.

AO

2nd Line Support Analyst

Aug 2013 - Mar 2015 (1 year 7 months)

Provided second-line support, handling technical issues and escalations.

Babcock International logoBI

2nd Line Support Analyst

Oct 2011 - May 2013 (1 year 7 months)

Provided second-line support, resolving technical issues and assisting users.

Education

Degrees, certifications, and relevant coursework

Microsoft logoMI

Microsoft

Microsoft 365 Fundamentals, Information Technology

Microsoft 365 Fundamentals certification.

Microsoft logoMI

Microsoft

Microsoft Messaging Administrator Associate, Information Technology

Microsoft Messaging Administrator Associate certification.

Microsoft logoMI

Microsoft

Microsoft Certified Professional, Information Technology

Microsoft Certified Professional certification.

AD

ADITP

ADITP 3 ADV Diploma, Information Technology

ADITP 3 ADV Diploma.

Microsoft logoMI

Microsoft

Microsoft Certified Systems Engineer, Information Technology

Microsoft Certified Systems Engineer certification.

Microsoft logoMI

Microsoft

Microsoft Azure Administrator Associate, Information Technology

Microsoft Azure Administrator Associate certification.

CompTIA logoCO

CompTIA

CompTIA A+, Information Technology

CompTIA A+ certification.

City and Guilds logoCG

City and Guilds

NVQ Level 3 IT, Information Technology

NVQ Level 3 IT qualification.

CompTIA logoCO

CompTIA

CompTIA Network+, Information Technology

CompTIA Network+ certification.

Microsoft logoMI

Microsoft

Microsoft Desktop Support Technician, Information Technology

Microsoft Desktop Support Technician certification.

Amazon Web Services logoAS

Amazon Web Services

AWS Certified Cloud Practitioner, Cloud Computing

AWS Certified Cloud Practitioner certification.

AXELOS logoAX

AXELOS

ITIL V3, Information Technology

ITIL V3 certification.

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