Reham Ashraf
@rehamashraf
I resolve IT issues, secure networks, and keep systems running reliably for users and businesses.
JordanWhat I'm looking for
At Blunet Telecommunication & Marketing Agency, I monitor and maintain company PCs, resolve hardware and software issues, and install operating systems, applications, and security patches.
I secure network connectivity through antivirus, firewalls, intrusion detection systems, and security protocols. I also manage backup and recovery plans, maintain fingerprint attendance systems, and train employees on cybersecurity best practices.
Previously at Parallel Software Solutions Co., I provided technical and customer support through live chat, tickets, email, and phone, troubleshooting software issues and guiding users toward effective solutions.
Experience
Work history, roles, and key accomplishments
IT Specialist
Blunet Telecommunication & Marketing Agency
Jun 2021 - Present (5 years 3 months)
Monitors and maintains company PCs, diagnoses and resolves hardware and software issues, and implements security measures. Manages data backup routines, trains employees on cybersecurity best practices, and maintains fingerprint attendance systems.
Education
Degrees, certifications, and relevant coursework
Yarmouk University
Bachelor's Degree, Management Information Systems
2010 - 2015
Pursued a Bachelor's degree in Management Information Systems, gaining a strong foundation in IT and business systems.
Quds College
Diploma, Information Technology
2007 - 2009
Completed a Diploma in Information Technology, acquiring essential technical skills.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Skills
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