AWS DAJAH
@awsdajah
I resolve IT systems, network, hardware, and user-support issues across enterprise environments.
JordanWhat I'm looking for
I've supported IT operations for Loyalty Support Services, Arab Aluminium Industry, ADAC, Abu Dhabi Ports Company, and Al Ansari Exchange across Jordan and the UAE.
I install and configure operating systems, hardware, applications, user accounts, Exchange email, printers, scanners, projectors, laptops, and network resources. I troubleshoot system, network, hardware, and software faults while managing multiple support cases through resolution.
At ADPC, I reported daily IT service status to the head office and managed Active Directory accounts, permissions, password resets, and account disabling.
My background also includes web-development technical support, Oracle support, banking operations, sales support, shipping and clearance, and customer service. I work well in teams, under pressure, and in Arabic and English.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Officer
Loyalty Support Services (LSS) Co.
Jun 2019 - Present (7 years 2 months)
Installed and configured computer hardware, operating systems, and applications. Monitored and maintained computer systems and networks, troubleshooting hardware and software faults.
Education
Degrees, certifications, and relevant coursework
Al-Balqa Applied University
Bachelor of Science, Management Information Systems
Grade: 3/4
Graduated in January 2007 with a Bachelor's degree in Management Information Systems, achieving an average of 3 out of 4.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Skills
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