Open to opportunities

Osama Al_qannas

@osamaal_qannas

Message

I troubleshoot software issues and deliver clear remote customer support.

Jordan

Message

What I'm looking for

I'm looking for a remote support role where I can troubleshoot user issues, deliver strong customer experiences, communicate in Arabic and English, and grow within new platform ecosystems.

I'm a Computer Science student at Amman Arab University who configures and optimizes software applications, troubleshoots basic software errors, and finds efficient online solutions.

Through independent and academic work, I've managed application performance settings under tight constraints and collaborated on Business Model Canvas projects that analyzed market needs, value propositions, and customer segments.

I'm fluent in Arabic and English, communicate clearly across cultures, and work effectively from a dedicated remote workspace with high-speed fiber internet, backup power, and professional audio equipment.

Experience

Work history, roles, and key accomplishments

Computer Science Student

Amman Arab University

Pursuing a B.S. in Computer Science with coursework in systems analysis, problem solving, and technical writing. Contributed to collaborative projects focusing on market viability and business modeling.

Systems Analysis Problem Solving Business Model Canvas Collaboration

Education

Degrees, certifications, and relevant coursework

Amman Arab University

Bachelor of Science, Computer Science

Activities and societies: Contributed to collaborative academic projects focusing on market viability, business modeling, and operational planning.

Pursuing a Bachelor of Science in Computer Science with relevant coursework in systems analysis, problem solving, technical writing, and entrepreneurship.