Zaid Alzyoud
@zaidalzyoud
IT Technical Support Specialist delivering reliable POS and help-desk solutions.
JordanWhat I'm looking for
I am a detail-oriented IT Technical Support Specialist with over two years of hands-on experience troubleshooting hardware and software, maintaining POS systems, and delivering Tier 1 help-desk support. I combine technical troubleshooting, network monitoring, and strong bilingual communication in Arabic and English to resolve issues quickly and keep operations running smoothly.
I have completed a certified POS training program and an AI Programming with Python course, and I have demonstrated success providing end-user support, performing system maintenance, applying security updates, and escalating complex incidents. I am seeking to contribute my problem-solving skills and customer-focused approach in a dynamic IT environment.
Experience
Work history, roles, and key accomplishments
Tier 1 Help Desk Assistant
Acuative
May 2025 - Jul 2025 (2 months)
Delivered first-line IT support resolving hardware and software issues, documented support actions, and escalated complex tickets to engineering, improving response efficiency during the engagement.
IT Technical Support
Confidential
Feb 2022 - May 2024 (2 years 3 months)
Provided hands-on support for hardware, software, networking and POS systems, managed data backups and security patches, and maintained network stability to ensure continuous IT operations.
POS System Intern
POS Training Program
Sep 2021 - Nov 2021 (2 months)
Completed a certified POS training and supported POS hardware/software maintenance, data syncing, and inventory tracking while assisting with terminal issue resolution.
Education
Degrees, certifications, and relevant coursework
PUPetra University
Bachelor's Degree, English Translation
2016 - 2020
Completed a Bachelor's Degree in English Translation with coursework focused on translation theory and language studies.
Radwat Al-Marefa School College
IGCSE, Secondary Education (IGCSE)
Grade: 72.5%
Completed IGCSE secondary education with an average score of 72.5%.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Interested in hiring Zaid?
You can contact Zaid and 90k+ other talented remote workers on Himalayas.
Message ZaidFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
