Attila Lőrincz
@attilalrincz
I manage strategic clients, implementations, and operational change across complex customer-facing logistics environments.
HungaryWhat I'm looking for
At DHL Supply Chain, I manage around 10 strategic customers across two warehouse operations, coordinating requirements, escalations, change requests, implementations, and process improvements. I supported the Wolt implementation and negotiate operational solutions while producing management presentations and Power BI reporting.
I coordinate six customer-service agents and support warehouse operations involving around 10 employees, using Jira, SAP, and Manhattan to keep customer and operational priorities aligned.
Previously, at Robert Bosch, I led international mobility and immigration projects, managed registration-platform development, and coordinated team transitions from the Czech Republic and the UK to Hungary.
My experience also includes leading training, onboarding, system migrations, process improvement, customer care, and service teams at Thermo Fisher Scientific and Gammo Europe. I bring a practical customer-success mindset shaped by hands-on order management, complaint resolution, stakeholder communication, and change management.
Experience
Work history, roles, and key accomplishments
Manage ~10 strategic customers across 2 warehouse operations, coordinating requirements, escalations, change requests, and implementations. Supported the Wolt implementation and prepared management presentations and Power BI reporting.
Led international mobility and immigration projects, coordinating requirements and stakeholders across countries. Managed development of a registration platform and coordinated team transitions between countries.
Led training, onboarding, process improvement, and knowledge-sharing activities. Contributed to system migration projects and maintained a knowledge database.
Managed orders, invoices, and complaints. Led migration of LPD Intercompany Team processes.
Processed 40–50 orders daily and resolved customer issues while ensuring accurate fulfilment.
Customer Service Team Leader
Gammo Europe Kft.
Jul 2018 - Feb 2020 (1 year 7 months)
Led a customer-service team, managing order processing, delivery organisation, complaints, inventory, and invoicing workflows.
Call Center Operator
Genertel (Group Generali)
Jan 2011 - Dec 2011 (11 months)
Processed customer orders and complaints and provided customer support.
Education
Degrees, certifications, and relevant coursework
Eötvös Loránd University
Bachelor's Degree, Slavonic Studies
2010 - 2013
Pursued a Bachelor's Degree in Slavonic Studies with a focus on Czech Philology.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
Skills
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