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Nils Jeppe

@nilsjeppe

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Experienced project manager with a focus on IT service delivery.

Germany

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What I'm looking for

I am looking for opportunities that allow me to leverage my project management skills in a dynamic environment, ideally with a focus on IT service delivery and team leadership.

I’m an experienced IT project manager and service delivery professional with a background in IT infrastructure, cloud services, and public sector projects. I’ve worked with companies like Lufthansa Systems, STRATO AG, ALDB GmbH, and Cisco Systems, managing IT services, infrastructure projects, and technical teams across different sectors.

Currently, I manage secure cloud installations for the public sector at SysEleven GmbH. My expertise includes ITIL, PRINCE2, and Agile methodologies.

I enjoy working on challenging projects, optimizing workflows, and collaborating with teams to get things done efficiently. I value dynamic work environments and the opportunity to engage with international perspectives. Open to new opportunities and always interested in learning more.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

SysEleven GmbH

Nov 2024 - Present (6 months)

Managing projects, services, and teams focused on secure cloud installations for the public sector, along with process management.

Project Management; Cloud Services; Process Management; Team Leadership; Public Sector; IT Infrastructure; Agile Methodology; Jira; Confluence; ITIL

Senior Lab Manager at Cisco

System.de GmbH

Dec 2023 - Jun 2024 (6 months)

Responsible for managing a public sector lab at Cisco Systems, liaising with customers and suppliers, and overseeing process management.

Lab Management; Customer Liaison; Process Management; Public Sector; IT Infrastructure; Cisco Technologies; Team Collaboration; Problem Solving; ITIL

Team Leader

SPIRIT/21 GmbH

Oct 2022 - Nov 2023 (1 year 1 month)

Led a public sector IT infrastructure and support team for customer ALDB GmbH, managing 26 direct reports, focusing on IT service management and recruitment.

Team Leadership; IT Service Management; Recruitment; Public Sector; IT Infrastructure; Process Management; Communication; Conflict Resolution; ITIL

Senior Service Manager

Cronon GmbH

Nov 2015 - Sep 2022 (6 years 10 months)

Oversaw service delivery and project management for web server hosting and leased line projects, focusing on process design and supplier management.

Project Manager

Interoute Germany GmbH

Jul 2010 - Jul 2015 (5 years)

Managed complex IT infrastructure projects, including a geographically distributed web server platform, focusing on service delivery and business relationships.

Project Management; IT Infrastructure; Service Delivery; Business Relationship Management; Process Management; Team Leadership; ITIL; Agile Methodology; Communication

System Administrator

Aeria Games Europe GmbH

May 2009 - Mar 2010 (10 months)

Installed and maintained MMO game servers, managed supplier relationships, and set up game infrastructure for a European data center.

System Administration; Server Management; Supplier Management; IT Infrastructure; Linux; Networking; Problem Solving; Game Server Management; Communication

Customer Support Engineer

Cisco Systems

Apr 2008 - Sep 2008 (5 months)

Provided customer support for FreeBSD-based IronPort Appliances, recognized as a top performer in the EMEA support team.

Customer Support; Technical Support; FreeBSD; Problem Solving; Communication; ITIL; Team Collaboration; Performance Metrics; Knowledge Base Management

Systems Engineer

Lufthansa Systems Infratec GmbH

May 2002 - Apr 2008 (5 years 11 months)

Managed LAMP-based infrastructure for Lufthansa's intranet, overseeing installation and maintenance of Linux servers.

Systems Engineering; LAMP; Linux; Server Management; Process Design; IT Infrastructure; Incident Management; Change Management; Communication

IT Consultant

usd.de AG

Nov 2001 - May 2002 (6 months)

Designed a prototype Linux workstation, provided employee training, and set up an internal PKI CA.

IT Consulting; Linux; Training; PKI; Workstation Design; Problem Solving; Communication; IT Infrastructure; Project Management

System Administrator

n@work GmbH Internet Informationssysteme GmbH

Oct 1998 - Oct 2001 (3 years)

Set up and administered Linux servers and Cisco routers, managing domain purchases and sales.

Network Administrator

Schickler Unternehmensberatung GmbH

Jul 1997 - Jul 1998 (1 year)

Installed and supported MS Windows NT workstations, providing technical support and maintenance.

Education

Degrees, certifications, and relevant coursework

Berufliche Schule ITECH

State-Certified Technical Assistant, Computer Science

1998 -

Grade: 2.0

Graduated as a State-Certified Technical Assistant for Computer Science. Completed an internship at n@work GmbH Internet Informationssysteme GmbH. Achieved a graduation note average of 2.0 ('Good').