Reginald Williams
@reginaldwilliams
Results-driven Customer Success Manager with a passion for client satisfaction.
What I'm looking for
As a dedicated Customer Success Specialist based in Washington, D.C., I have a proven track record of driving client satisfaction and optimizing workflows. My experience spans various roles where I have successfully fostered strong client relationships, delivered strategic solutions, and enhanced customer retention. I am passionate about leveraging data-driven insights to enhance customer experiences and drive business growth.
In my recent position as a Teacher at KIPP DC, I developed and maintained strong relationships with students and parents, showcasing my adaptability and problem-solving abilities. Previously, as a Customer Engagement Associate at 4LoveandBasketball Inc., I implemented strategic initiatives that led to a 25% increase in revenue and a 15% growth in market share. My role as a Claims Specialist at Memic further honed my negotiation skills, achieving a 90% dispute resolution success rate while managing a portfolio of over 200 client cases.
Experience
Work history, roles, and key accomplishments
Teacher
KIPP DC
Jul 2023 - Present (1 year 11 months)
Developed and maintained strong relationships with students, parents, and colleagues, fostering clear communication. Collaborated with educators to implement strategies for student success, showcasing adaptability and problem-solving abilities.
Customer Engagement Associate
4LoveandBasketball Inc.
Dec 2022 - Jul 2023 (7 months)
Drove a 25% increase in revenue and 15% growth in market share by implementing strategic customer engagement initiatives. Managed a sales team, exceeding KPIs and achieving significant sales growth.
Claims Specialist
Memic
Jan 2022 - Nov 2022 (10 months)
Managed a portfolio of 200+ client cases, reducing claim resolution time by 30% and costs by 20%. Negotiated settlements, achieving a 90% dispute resolution success rate.
Assistant Manager
District of Columbia Housing Authority
Nov 2020 - Oct 2021 (11 months)
Oversaw 200+ housing units, maintaining a 98% occupancy rate and reducing tenant turnover by 25%. Developed engagement programs that boosted resident satisfaction and retention.
Warehouse Manager
TLT/Logistics Distributions
Nov 2017 - Dec 2019 (2 years 1 month)
Managed a 35-member team, driving a 30% increase in warehouse productivity through operational improvements. Implemented an inventory tracking system that reduced discrepancies and improved customer satisfaction.
Education
Degrees, certifications, and relevant coursework
SV Academy
Fellowship, Sales Development
2022 - 2022
Participated in a Sales Development Fellowship, gaining skills in sales strategies, customer engagement, and business development.
Morehouse College
Bachelor of Arts, Sociology
2007 - 2012
Completed a Bachelor of Arts in Sociology, focusing on social behavior, institutions, and the impact of societal structures on individuals and communities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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