Open to opportunities

Reginald Williams

@reginaldwilliams

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Results-driven Customer Success Manager with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer-centric strategies.

As a dedicated Customer Success Specialist based in Washington, D.C., I have a proven track record of driving client satisfaction and optimizing workflows. My experience spans various roles where I have successfully fostered strong client relationships, delivered strategic solutions, and enhanced customer retention. I am passionate about leveraging data-driven insights to enhance customer experiences and drive business growth.

In my recent position as a Teacher at KIPP DC, I developed and maintained strong relationships with students and parents, showcasing my adaptability and problem-solving abilities. Previously, as a Customer Engagement Associate at 4LoveandBasketball Inc., I implemented strategic initiatives that led to a 25% increase in revenue and a 15% growth in market share. My role as a Claims Specialist at Memic further honed my negotiation skills, achieving a 90% dispute resolution success rate while managing a portfolio of over 200 client cases.

Experience

Work history, roles, and key accomplishments

Current

Teacher

Current

KIPP DC

Jul 2023 - Present (1 year 10 months)

Developed and maintained strong relationships with students, parents, and colleagues, fostering clear communication. Collaborated with educators to implement strategies for student success, showcasing adaptability and problem-solving abilities.

Communication Collaboration Problem Solving Leadership Strategic Planning

Customer Engagement Associate

4LoveandBasketball Inc.

Dec 2022 - Jul 2023 (7 months)

Drove a 25% increase in revenue and 15% growth in market share by implementing strategic customer engagement initiatives. Managed a sales team, exceeding KPIs and achieving significant sales growth.

Customer Engagement Sales Growth Sales Management KPI Tracking CRM Tools

Claims Specialist

Memic

Jan 2022 - Nov 2022 (10 months)

Managed a portfolio of 200+ client cases, reducing claim resolution time by 30% and costs by 20%. Negotiated settlements, achieving a 90% dispute resolution success rate.

Claims Management Negotiation Process Improvement

Assistant Manager

District of Columbia Housing Authority

Nov 2020 - Oct 2021 (11 months)

Oversaw 200+ housing units, maintaining a 98% occupancy rate and reducing tenant turnover by 25%. Developed engagement programs that boosted resident satisfaction and retention.

Property Management Customer Engagement Occupancy Management Resident Satisfaction

Warehouse Manager

TLT/Logistics Distributions

Nov 2017 - Dec 2019 (2 years 1 month)

Managed a 35-member team, driving a 30% increase in warehouse productivity through operational improvements. Implemented an inventory tracking system that reduced discrepancies and improved customer satisfaction.

Team Management Inventory Management Productivity Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

SV Academy

Fellowship, Sales Development

2022 - 2022

Participated in a Sales Development Fellowship, gaining skills in sales strategies, customer engagement, and business development.

Morehouse College

Bachelor of Arts, Sociology

2007 - 2012

Completed a Bachelor of Arts in Sociology, focusing on social behavior, institutions, and the impact of societal structures on individuals and communities.