Open to opportunities

Floyd White

@floydwhite

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Dynamic Customer Success Manager with a proven track record.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

As a Customer Success Manager with extensive experience in fostering positive client relationships, I am dedicated to ensuring customer satisfaction and driving mutual success. My role at Mood Media has allowed me to manage a diverse portfolio of SMB customers, where I have honed my skills in communication, problem-solving, and cross-functional collaboration. I take pride in achieving 100% customer satisfaction by swiftly addressing inquiries and collaborating with sales, marketing, and product teams to resolve issues effectively.

Prior to my current position, I served as a Supplier Success Manager at Resilinc, where I managed the onboarding and engagement of global suppliers. My ability to deliver training sessions and facilitate communication between suppliers and internal teams ensured compliance and alignment with client expectations. My experience as a Call Center Agent at Dynata further strengthened my analytical skills, as I analyzed survey data to inform actionable business strategies. I am committed to continuous learning and adapting to new technologies, which has been crucial in my career.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Mood Media

Dec 2022 - Present (2 years 6 months)

Managed a large portfolio of SMB customers, ensuring swift resolution of inquiries and achieving 100% satisfaction. Collaborated cross-functionally with sales, marketing, and product teams to diagnose and resolve issues, while also collecting customer feedback to influence product improvements.

Customer Success Management Client Relationship Management Problem Solving Communication Product Feedback Profusion Harmony Technology

Supplier Success Manager

Resilinc

Aug 2024 - Jun 2025 (10 months)

Managed onboarding and engagement of global suppliers, driving successful completion of Supply Chain Visibility (SCV) assessments. Delivered one-on-one and group training sessions, facilitating communication between suppliers and internal teams to ensure compliance and client expectations were met. Maintained a high-volume supplier portfolio, meeting strict SLAs and tracking progress using Salesfo

Supplier Management Onboarding Training Communication SLA Management Salesforce Problem Solving

Call Center Agent

Dynata

Jun 2020 - Present (5 years)

Conducted surveys and recorded client statements, maintaining a high level of service and quality in a fast-paced setting. Resolved client issues efficiently while analyzing survey data to provide insightful reports that informed actionable business strategies. Collaborated with cross-functional teams to support operational efficiency and client satisfaction.

Data Analysis Reporting Customer Service Communication

Educator - Teacher/Administrator

Aiken and Lexington Richland Five School District

Jul 2011 - Jan 2019 (7 years 6 months)

Resolved classroom and administrative conflicts, implementing solutions that enhanced the learning environment. Used data analysis to guide decision-making and improve academic outcomes, while actively pursuing professional development opportunities.

Conflict Resolution Data Analysis Academic Improvement Professional Development Leadership

Education

Degrees, certifications, and relevant coursework

University of South Carolina, Aiken

Bachelor of Arts in Education, Education

Gained foundational knowledge in educational theories and teaching methodologies. Prepared for a career in teaching and classroom management.

University of South Carolina, Columbia

Master of Education Administration, Education Administration

Focused on advanced educational leadership and administration principles. Developed skills in managing educational institutions and improving academic outcomes.