Reginah Mahlangu

Managed daily operations and administrative requirements of an independent artisanal bakery, tracking client orders and maintaining delivery schedules. Coordinated regional independent e-hailing logistics and package deliveries, ensuring high customer satisfaction.

Completed the Certificate in Business Accounting through AICPA-CIMA in September 2019. Managed small-scale home-baking activities, including customer orders, preparation, coordination, and day-to-day administration.

Supported prospective members through membership enquiries, onboarding, and completion of relevant membership documentation.

Worked with consumer banking products and processes, including transactional account opening, personal loans, home loans, and credit cards. Supported customers through product enquiries and application processes; achieved the bank's all-time record for highest value of registered home loans in October 2013.

Managed working relationships with mortgage originators and estate agents, supporting home-loan applications and helping resolve or fast-track application queries. Helped establish and develop a direct estate-agent submission channel in the Vaal region, improving access to the home-loan application process and turnaround.

Initially provided reception and office administration, including switchboard support, document printing, filing, and correspondence. Promoted to Mortgage Consultant, assisting clients with home-loan applications, coordinating submissions to banks, and following up to progress applications.

Advised customers on beauty products and provided recommendations based on individual preferences and product needs.

Managed daily salon operations, customer service, staff coordination and training, purchasing, and stock control. Handled general business administration, recordkeeping, and routine business tracking.

Delivered passenger service and carried out cabin safety responsibilities, including duties in Business and First Class.

Reconciled teller deposits and withdrawals against cash on hand and assisted with daily branch cash-flow requirements.

Completed the Certificate in Business Accounting through AICPA-CIMA in September 2019.

Obtained the Senior Certificate (Matric) from Kwa-Mhlanga Senior Secondary School in 1991.