Michelle Storrier
@michellestorrier
Customer service and office professional delivering efficient solutions and team collaboration.
What I'm looking for
I am a customer service and office management professional with extensive experience across retail, banking, and corporate environments. I currently handle inbound and outbound calls, emails, and chats at Amazon Development Centre, resolving customer issues promptly while collaborating with remote teams to improve service processes.
Previously I owned and operated a nail business and served as an office manager, where I managed daily operations, maintained filing systems, and coordinated customer service activities. In a banking role I acted as branch manager, overseeing office functions and maintaining records.
I am studying for a Diploma in Human Resources to strengthen my people-management and administrative capabilities, and I bring strong multitasking, problem-solving, and detail orientation to every role.
I work well remotely, focus on meeting targets through teamwork, and aim to contribute dependable customer communication and office administration skills to a growing organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Amazon Development Centre
Sep 2021 - Present (4 years 2 months)
Handled inbound and outbound calls, emails, and chats to resolve customer issues promptly and collaborated remotely with team members to improve service processes and meet targets.
Owner / Operator
Nail Envy
May 2012 - Aug 2021 (9 years 3 months)
Owned and operated a salon business handling day-to-day operations, client service, and business administration to maintain client satisfaction and steady revenue.
Acting Branch Manager
NBS Bank
Jan 1993 - Dec 2003 (10 years 11 months)
Served as acting branch manager overseeing branch operations, coordinating customer service activities, and ensuring service standards were met.
Office Manager
Fountain Industries
Jan 1986 - Dec 1991 (5 years 11 months)
Managed daily office operations, implemented and maintained filing systems, and maintained office databases and records to ensure smooth administrative workflow.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
Diploma, Human Resources
2012 - 2021
Attended Boston City Campus and pursued studies while operating Nail Envy and working in office roles between 2012 and 2021.
Kingsway High School
High School Diploma, General Secondary Education
1986 - 1991
Completed secondary education at Kingsway High School from 1986 to 1991.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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