Lakhanya Jiya
@lakhanyajiya
I manage financial administration, client relationships, and high-quality customer service.
South AfricaWhat I'm looking for
I've supported banking clients, training programmes, and service teams through accurate financial administration, record-keeping, and customer-focused communication.
At Standard Bank of South Africa, I progressed from Sales Receptionist to Prestige Banker, managing high-net-worth client portfolios and delivering tailored banking solutions. I also supported relationship managers, conducted credit assessments, and provided sales and operational support.
Most recently, I managed administrative tasks for training and certification programmes at Certification and Training for Africa, coordinating schedules, client correspondence, data capture, and document handling.
My experience also includes customer relations and service advising at NTT Audi and NTT VW. I bring financial management training, advanced project management knowledge, and fluent English and Xhosa communication.
Experience
Work history, roles, and key accomplishments
Administrator
Certification and Training for Africa
Dec 2024 - Aug 2025 (8 months)
Managed administrative tasks for training programs and certification processes, including scheduling, record-keeping, and client correspondence.
Service Advisor
NTT VW
Jul 2015 - Jan 2016 (6 months)
Assisted customers with vehicle servicing needs, booking appointments, and follow-ups. Liaised with technical teams to ensure prompt service delivery.
Customer Relations Manager
NTT Audi
Jan 2015 - Jun 2015 (5 months)
Oversaw customer satisfaction and complaint resolution. Implemented client feedback systems and improved service processes.
Prestige Banker
Standard Bank of South Africa
Aug 2011 - Jul 2014 (2 years 11 months)
Managed high-net-worth client portfolios and delivered tailored banking solutions.
Prestige Banker Assistant
Standard Bank of South Africa
Aug 2010 - Aug 2011 (1 year)
Supported relationship managers with account servicing and reporting.
Account Analyst
Standard Bank of South Africa
Sep 2009 - Aug 2010 (11 months)
Conducted credit assessments and account evaluations.
Sales Support Officer
Standard Bank of South Africa
Jan 2008 - Sep 2009 (1 year 8 months)
Provided administrative and operational support to the sales team.
Sales Float
Standard Bank of South Africa
Sep 2006 - Jan 2008 (1 year 4 months)
Rotational role across branches providing customer service and operational support.
Sales Receptionist
Standard Bank of South Africa
May 2006 - Sep 2006 (4 months)
Handled incoming customer queries and reception duties.
Education
Degrees, certifications, and relevant coursework
Buffalo City TVET College
Diploma in Financial Management, Financial Management
2017 - 2018
Diploma in Financial Management with modules in financial accounting, cost and management accounting, computer financial accounting, entrepreneurship, and communication.
Damelin East London Campus
Certificate in Advanced Project Management, Project Management
2009 - 2009
Certificate in Advanced Project Management completed in 2009.
Stirling High School
Matriculation (Grade 12), General
2000 - 2004
Matriculation (Grade 12) with subjects including English, Xhosa, Mathematics, Accounting, Economics, and Business Economics.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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