Looking for a job

Lwanda Sovara

@lwandasovara

Message

I support banking clients, branch operations, cash controls, and team performance.

South Africa

Message

What I'm looking for

I'm looking for a banking or administration role where I can support clients, strengthen branch operations, maintain accurate records and compliance controls, and contribute to team performance.

I've supported Nedbank branch operations across sales and service, administration, teller services, and team leadership. I help clients with enquiries, cash services, financial product information, applications, and self-service solutions while working to service-level agreements.

I've balanced branch stock, maintained accurate records, managed risk and compliance checks, and used MIS information to improve workflows. I also bring earlier experience in data capture, office administration, reconciliation, document management, and team coordination.

Experience

Work history, roles, and key accomplishments

Sales and Service Consultant

Nedbank

Oct 2021 - Sep 2024 (2 years 11 months)

Attended to client enquiries and service needs, completed administrative duties and client needs assessments, and delivered sales targets. Processed cash services, educated clients on self-service solutions, and balanced branch stock while complying with regulatory requirements.

Customer Service Sales Support Cash Handling Data Capture Risk Management Compliance Microsoft Office MIS

Multifunctional Consultant

Nedbank

Feb 2020 - Jan 2021 (11 months)

Resumed a multifunctional/teller role following company restructuring, continuing to support branch operations and client service.

Client Services Branch Operations Teller Functions

Branch Administrator

Nedbank

Jan 2014 - Feb 2020 (6 years 1 month)

Supported branch processes by identifying and recommending improvements, completed processing activities within service-level timelines, and minimized risk by checking activities against policies. Maintained stakeholder relationships and kept abreast of legislation.

Branch Administrator Process Improvement Risk Management Compliance Stakeholder Management Data Accuracy

Interim Team Leader

Nedbank

Jan 2016 - Nov 2016 (10 months)

Managed staff performance through performance agreements, coaching, and mentoring. Coordinated staff and resources against service-level requirements and used MIS performance information to identify gaps.

Team Leadership Performance Management Coaching Mentorship MIS Workflow Coordination

Teller

Nedbank

Sep 2013 - Mar 2014 (6 months)

Authenticated clients and transactions, processed Visa applications, and balanced branch stock. Delivered client service and identified cross-selling opportunities while working toward usage targets.

Cash Handling Client Services Fraud Prevention Cross Selling Visa Processing

Data Capturer

OR Tambo District Municipality

Mar 2009 - Jun 2010 (1 year 3 months)

Captured ward-based data for local municipalities and created data files for procurement and HR purposes.

Data Capture Data Management Record keeping

Office Assistant / Receptionist

Uhambiso Consult Pty Ltd

Mar 2007 - May 2009 (2 years 2 months)

Assisted managers with day-to-day administration and end-of-day reconciliation, managed daily duties for technicians, and supported meetings. Developed filing and document-management systems and reconciled monthly petty cash.

Administration Reception Filing Document Management Petty Cash Management Meeting Support