Nikolay Tretyakov
@nikolaytretyakov
Experienced Customer Success Specialist focused on project management.
What I'm looking for
I am a dedicated Customer Success Specialist with a strong background in project management, particularly in the digital space. Over the years, I have successfully completed numerous digital projects for small and medium-sized EU and US accounts, as well as for IT communities and pharmaceutical enterprises. My expertise lies in onboarding, platform configuration, automation, and end-user enablement, ensuring that clients receive the highest level of service and support.
At Proske GmbH, I played a pivotal role in the Digital team, where I implemented and supported SaaS platforms for pharmaceutical clients. My efforts led to a significant boost in attendee engagement and streamlined processes through automation, which reduced preparation time drastically. Additionally, I have a proven track record of negotiating favorable terms in vendor contracts, demonstrating my ability to balance client needs with business objectives.
My academic background includes a Master’s degree in Management, where I focused on AI use cases in Germany. I am also actively involved in developing innovative projects, such as a Chrome extension for capturing AI prompts and features for a SaaS platform aimed at the Berlin startup community. I am passionate about leveraging technology to enhance customer experiences and drive business success.
Experience
Work history, roles, and key accomplishments
Digital Solutions Manager
Proske GmbH
Apr 2022 - Present (3 years 3 months)
Worked in the Digital team of a leading event-tech agency with 130 employees, implementing and supporting SaaS platforms for pharmaceutical enterprise clients. Following team realignment in Aug 2024, role scope expanded into event operations (onsite support, travel and accommodation booking).
Project Manager International Business
SIBB e.V.
Feb 2021 - Mar 2022 (1 year 1 month)
Led virtual events and international matchmaking initiatives for the business association with over 250 IT company members. Facilitated over 45 B2B matches, leading to 12 signed MoUs and yearly extension of the municipal funding.
Education
Degrees, certifications, and relevant coursework
Otto-von-Guericke Universität
Master of Science, Management
2016 - 2020
Grade: 1.3
Completed a Master of Science in Management, with a master thesis titled “Beyond the Hype: AI Use Cases in Germany” for which a grade of 1.3 was achieved. Conducted sentiment analysis of 60,000 tourist reviews as a research assistant at the University of Ioannina, Greece.
National Research University Higher School of Economics
Bachelor in Management, Management
2012 - 2016
Grade: 1.1
Completed a Bachelor in Management, with a bachelor thesis on consumer behavior in online promotions for a specialty coffee chain, achieving a grade of 1.1.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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