NT
Open to opportunities

Nikolay Tretyakov

@nikolaytretyakov

Experienced Customer Success Specialist focused on project management.

Germany
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What I'm looking for

I am looking for a role that values innovation and teamwork, with opportunities for growth.

I am a dedicated Customer Success Specialist with a strong background in project management, particularly in the digital space. Over the years, I have successfully completed numerous digital projects for small and medium-sized EU and US accounts, as well as for IT communities and pharmaceutical enterprises. My expertise lies in onboarding, platform configuration, automation, and end-user enablement, ensuring that clients receive the highest level of service and support.

At Proske GmbH, I played a pivotal role in the Digital team, where I implemented and supported SaaS platforms for pharmaceutical clients. My efforts led to a significant boost in attendee engagement and streamlined processes through automation, which reduced preparation time drastically. Additionally, I have a proven track record of negotiating favorable terms in vendor contracts, demonstrating my ability to balance client needs with business objectives.

My academic background includes a Master’s degree in Management, where I focused on AI use cases in Germany. I am also actively involved in developing innovative projects, such as a Chrome extension for capturing AI prompts and features for a SaaS platform aimed at the Berlin startup community. I am passionate about leveraging technology to enhance customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

SE

Project Manager International Business

SIBB e.V.

Feb 2021 - Mar 2022 (1 year 1 month)

Led virtual events and international matchmaking initiatives for the business association with over 250 IT company members. Facilitated over 45 B2B matches, leading to 12 signed MoUs and yearly extension of the municipal funding.

Education

Degrees, certifications, and relevant coursework

OU

Otto-von-Guericke Universität

Master of Science, Management

2016 - 2020

Grade: 1.3

Completed a Master of Science in Management, with a master thesis titled “Beyond the Hype: AI Use Cases in Germany” for which a grade of 1.3 was achieved. Conducted sentiment analysis of 60,000 tourist reviews as a research assistant at the University of Ioannina, Greece.

NE

National Research University Higher School of Economics

Bachelor in Management, Management

2012 - 2016

Grade: 1.1

Completed a Bachelor in Management, with a bachelor thesis on consumer behavior in online promotions for a specialty coffee chain, achieving a grade of 1.1.

Tech stack

Software and tools used professionally

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