Nikolay Tretyakov

I am a dedicated Customer Success Specialist with a strong background in project management, particularly in the digital space. Over the years, I have successfully completed numerous digital projects for small and medium-sized EU and US accounts, as well as for IT communities and pharmaceutical enterprises. My expertise lies in onboarding, platform configuration, automation, and end-user enablement, ensuring that clients receive the highest level of service and support.

At Proske GmbH, I played a pivotal role in the Digital team, where I implemented and supported SaaS platforms for pharmaceutical clients. My efforts led to a significant boost in attendee engagement and streamlined processes through automation, which reduced preparation time drastically. Additionally, I have a proven track record of negotiating favorable terms in vendor contracts, demonstrating my ability to balance client needs with business objectives.

My academic background includes a Master’s degree in Management, where I focused on AI use cases in Germany. I am also actively involved in developing innovative projects, such as a Chrome extension for capturing AI prompts and features for a SaaS platform aimed at the Berlin startup community. I am passionate about leveraging technology to enhance customer experiences and drive business success.