Chantelle Saunders

Assessed COID claim information and billing accuracy. Provided medical advice on claims and resolved client inquiries related to the COID Act. Ensured compliance with operational procedures.

Oversaw client services, managed staff performance, and ensured efficient practice administration. Handled scheduling, performance appraisals, and cash management while maintaining communication with hospital management.

Managed patient and employer billing, ensured accurate documentation, and handled credit control tasks. Collaborated with practice administrators to resolve billing issues.

Managed stock control, reconciliation of delivery notes, and processing of patient credits. Liaised with nursing and pharmaceutical staff, ordered stock, and handled billing and general administration tasks. Recognized as Employee of the Year in 2008.

Assisted in sales operations, including typing quotations, ordering and unpacking stock, and managing client accounts. Handled payments and refunds while ensuring customer satisfaction.

Activities and societies: Conducted monthly meetings and performance appraisals, ensuring documentation of all actions.

Worked as a Client Services Supervisor, managing staff and relationships, overseeing practice administration, and ensuring efficient operations. Developed skills in performance measurement and resource monitoring.

Activities and societies: Engaged in internal audits and ensured compliance with billing standards.

As a WCA Credit Controller, I was responsible for capturing patient details, billing, and managing accounts. This role enhanced my attention to detail and understanding of medical billing processes.

Activities and societies: Received employee of the year award in 2008.

Worked as an Accounts Controller, managing stock control, reconciliation of delivery notes, and processing patient credits. Developed strong analytical and administrative skills.

Activities and societies: Participated in various courses including Time Management, MS Excel Intermediate, and Professional Business Writing.

Completed my education while working as a Sales Assistant, where I was responsible for typing quotations, ordering stock, and assisting clients with their accounts. This role helped me develop strong organizational and communication skills.