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Wissam HannaWH
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Wissam Hanna

@wissamhanna

Technical Research Assistant at the RCMP, supporting research and organizing documentation for internal operational requirements.

Canada
Message

At the RCMP, I support research and administrative activities by reviewing, organizing, and maintaining documentation, and by preparing materials for internal operational and research requirements. Previously, I conducted structured research across multiple sources and summarized findings into clear, usable documentation.

At Rogers Communications, I sold telecommunications solutions to business and individual customers, using needs assessment and consultative selling to recommend suitable products and services. I also supported customers at NTT and BOB Finance, and I use Salesforce CRM and Microsoft Office in my work.

Experience

Work history, roles, and key accomplishments

Royal Canadian Mounted Police logoRP
Current

Technical Research Assistant

Royal Canadian Mounted Police

Jan 2026 - Present (9 months)

Support research and administrative activities by reviewing, organizing, and maintaining documentation with accuracy and discretion. Gather information and prepare organized materials to meet internal operational and research requirements.

Royal Canadian Mounted Police logoRP

Researcher

Royal Canadian Mounted Police

Sep 2024 - Apr 2026 (1 year 7 months)

Conducted structured research across multiple sources and summarized findings into clear, usable documentation. Maintained accurate records and delivered dependable research support under competing priorities and deadlines.

Royal Canadian Mounted Police logoRP

Administrative Clerk

Royal Canadian Mounted Police

Jan 2024 - Sep 2024 (8 months)

Completed documentation, billing support, filing, data entry, and record management accurately and efficiently. Booked meetings, coordinated schedules, scheduled emails, and supported colleagues' routine administrative needs.

NTT logoNT

Customer Service Representative

Jul 2022 - Aug 2023 (1 year 1 month)

Supported Shoppers Drug Mart Beauty Boutique and online digital pharmacy customers with website, ordering, account, and technical inquiries. Diagnosed customer issues and delivered solutions through troubleshooting and clear phone and digital communication.

BF

Sales Assistant

BOB Finance

Jun 2018 - May 2022 (3 years 11 months)

Advised customers on mobile phones, plans, and accessories, explaining differences and recommending suitable options. Supported daily sales operations, inventory, and product inquiries through personalized service and product knowledge.

Education

Degrees, certifications, and relevant coursework

Algonquin College logoAC

Algonquin College

Diploma, Business

Completed a Business Diploma at Algonquin College in 2026.

University of Ottawa logoUO

University of Ottawa

Coursework, International Management Studies

2022 - 2025

Completed coursework in International Management Studies at the University of Ottawa from 2022 to 2025.

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