Open to opportunities

Rebekah Junguzza

@rebekahjunguzza

Message

Customer Service Supervisor with 20+ years leading teams and improving customer experiences.

United States

Message

What I'm looking for

I’m looking for a role where I can lead a customer-focused team, coach and train staff, and improve service through clear communication and solid processes—while partnering with leadership to meet expectations and strengthen customer relationships.

I bring 20+ years of superior customer service experience, with a proven ability to work effectively in diverse environments. I’m recognized for “excellent customer relations” and I consistently help diffuse conflicts to keep customer experiences positive.

I’ve supported day-to-day operations through teamwork, communication, and process improvements—conferred with superiors to meet and exceed expectations, and helped implement new guidelines and procedures. I also screen and evaluate incoming data to filter only the most significant and vital details to leadership.

As a supervisor and assistant store manager, I’ve provided leadership and supervision for teams as small as three and up to ten people, and I’ve facilitated training across multiple locations. I enjoy cultivating relationships with the public and directing staff to promote seamless care and strong service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Ocean State Job Lot

Jan 2025 - Present (1 year 4 months)

Supervised store staff and supported seamless customer care by coordinating with leadership and directing team members. Helped implement new guidelines and procedures to meet expectations.

Customer Service Team Leadership Staff Supervision Conflict Resolution Process Improvement MS Word MS Excel Training

Current

Volunteer

Current

Webster Dudley Food Share

Jan 2024 - Present (2 years 4 months)

Volunteered with a community organization serving the public and working collaboratively to support day-to-day operations. Communicated effectively with diverse community members while helping maintain a positive service environment.

Volunteer Public Service Teamwork Customer Relations Communication Conflict Resolution MS Word MS Excel

Store Clerk

CVS

Jan 2021 - Jan 2023 (2 years)

Delivered strong customer service by communicating clearly, addressing concerns, and helping diffuse conflicts in a public environment. Screened and evaluated incoming information to identify the most important details for leadership.

Customer Service Communication Conflict Resolution Customer Relations Data Screening Teamwork MS Word MS Excel Process Adherence

Store Clerk

Lincoln Street Market

Jan 2018 - Jan 2020 (2 years)

Provided reliable front-line customer service while coordinating with teammates to meet business and customer needs. Assisted with maintaining consistent service by following updated guidelines and procedures.

Customer Service Team Collaboration Communication Process Improvement Conflict Resolution Customer Relations MS Word MS Excel

Personal Housekeeper

Self Employed

Jan 2013 - Jan 2018 (5 years)

Managed personal housekeeping services while maintaining high standards of reliability, quality, and professionalism. Worked independently while communicating effectively with clients to meet expectations.

Client Communication Reliability Time Management Customer Service Quality Standards Independence Conflict Resolution Record keeping Teamwork

Cashier

Whole Foods Market

Jan 2012 - Jan 2013 (1 year)

Served customers at checkout by communicating clearly and maintaining a positive service experience. Supported team goals by working collaboratively in a busy public environment.

Customer Service Communication Customer Relations Teamwork Conflict Resolution Data Transaction Handling Process Adherence Time Management

Zoup! Assistant Store Manager

Zoup!

Jan 2011 - Jan 2012 (1 year)

Assisted with store operations and supported supervision of staff to ensure smooth customer service. Helped coordinate team activities and supported training and process consistency.