Looking for a job

CarrieAnn Castillo

@carrieanncastillo

Message

I lead high-volume grocery front ends, develop teams, and improve customer service.

United States

Message

What I'm looking for

I'm seeking a grocery retail role in Charlotte where I can bring strong customer service, develop people, strengthen team performance, and advance into store leadership through proven results.

I've led front-end operations at Whole Foods Market, coordinating register coverage, break schedules, staffing, and customer escalations in a high-volume grocery environment. I was named Employee of the Year in 2025.

Across Whole Foods Market and Stop & Shop, I've trained and mentored associates, supported hiring, handled checkout and self-checkout operations, and maintained consistent service standards. I'm focused on developing people, strengthening team performance, and advancing into store leadership.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Whole Foods Market

Aug 2024 - May 2026 (1 year 9 months)

Supervised front-end associates, coordinated daily task assignments, register coverage, and break schedules. Resolved customer concerns professionally and trained new supervisors and team members.

Customer Service Team Leadership Training Conflict Resolution Interviewing Scheduling Operations Management

Cashier/Customer Service Associate

Whole Foods Market

Dec 2023 - Aug 2024 (8 months)

Delivered high-quality customer service during peak checkout periods and processed transactions accurately. Cross-trained across bakery, grocery, and floral departments and assisted with onboarding new cashiers.

Customer Service Cash Handling Point of Sale Cross Training Onboarding

Inventory Clerk

Stop & Shop

Aug 2022 - Jul 2023 (11 months)

Conducted physical inventory counts and assisted with discrepancy resolution. Restocked sales floor and backroom inventory while maintaining product rotation and date-checking standards.

Inventory Management Stocking Product Rotation Organization

Cashier / Customer Service / Self-Checkout Clerk

Stop & Shop

Oct 2012 - Aug 2022 (9 years 10 months)

Assisted customers with checkout, returns, refunds, and price checks while resolving concerns professionally. Monitored self-checkout operations and trained new front-end employees.

Customer Service Cash Handling Returns Refunds Training

Education

Degrees, certifications, and relevant coursework

Whole Foods Market

Supervisor, Customer Service

2024 - 2026

Activities and societies: Awarded Employee of the Year 2025

Supervised front-end associates and coordinated daily task assignments, register coverage, and break schedules. Resolved customer concerns professionally while upholding company service standards.

Stop & Shop

Cashier, Customer Service

2012 - 2022

Assisted customers with checkout, returns, refunds, and price checks while resolving concerns professionally. Monitored self-checkout operations and organized front-end areas.