Open to opportunities

Rebecca User

@rebeccauser6

Message

I streamline executive operations, lead call center teams, and improve customer performance.

United States

Message

What I'm looking for

I'm looking for a role where I can streamline executive or team operations, manage competing priorities, support leadership, and help build an organized, productive workplace culture.

At Boundless Energy, I supported the President by managing daily operations, complex calendars, executive meetings, reports, dashboards, presentations, and confidential communications.

I've also led call center operations at Boundless Energy and Trinity Solar, setting performance targets, analyzing call metrics, improving quality assurance, and mentoring teams on customer service and conflict resolution.

As a Sales Development Manager at Trinity Solar, I supervised 11 team members, managed leads and monthly goals, and helped achieve more than 1,500 appointments for three consecutive months.

I'm focused on keeping priorities organized, supporting leadership, developing employees, and building productive workplace relationships in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Executive Administrative Assistant

Boundless Energy

Jun 2024 - Apr 2026 (1 year 10 months)

Provided comprehensive administrative support to the President, managing daily operations and ensuring seamless executive workflow. Prepared reports, managed calendars, and coordinated executive meetings and events.

Calendar Management Meeting Planning Report Preparation Event Planning Project Coordination Stakeholder Communication Microsoft Office Google Docs Salesforce

Senior Call Center Manager

Boundless Energy

Jul 2021 - Jun 2024 (2 years 11 months)

Led call center operations, ensuring adherence to company policies and procedures. Developed training programs, implemented quality assurance measures, and analyzed call metrics to optimize performance.

Call Center Management Training and Development Quality Assurance Performance Analysis Team Leadership Customer Service Conflict Resolution Microsoft Office

Sales Development Manager

Trinity Solar

Oct 2019 - Jul 2021 (1 year 9 months)

Supervised a team of 11, delegating leads and maintaining individual monthly goals. Achieved company goals for monthly sales with over 1500 appointments for three consecutive months.

Team Supervision Lead Management Reporting Hiring Training Microsoft Office

Call Center Manager

Trinity Solar

Jan 2018 - Oct 2019 (1 year 9 months)

Supervised a team of 8 scheduling coordinators and assisted in managing 60 scheduling coordinators to ensure daily, weekly, and monthly goals were met. Developed a system for tracking field sales representative goals and calculating closing percentages.

Team Management Scheduling Performance Analysis Hiring Training Microsoft Office