Open to opportunities

Rebecca O'Donnell

@rebeccaodonnell

I deliver customer support, resolve account issues, and build lasting client relationships across fast-paced environments.

Canada

Message

What I'm looking for

I'm seeking a Customer Service Representative role where I can use strong communication, problem-solving, and customer advocacy skills to resolve issues efficiently and deliver high-quality support.

I've supported customers at Rogers Communications, Delta P Drain Co., and M3 Global Research through phone and digital channels, resolving billing, account, service, and troubleshooting inquiries.

At Delta P Drain Co., I serve as the primary customer contact, coordinate service scheduling, maintain client records, support invoicing, and help build repeat business through clear communication and follow-up.

I'm experienced with CRM systems, Zendesk, Microsoft Office, case documentation, and multichannel support. I bring empathy, professionalism, and customer advocacy to sensitive issues while balancing multiple priorities.

Experience

Work history, roles, and key accomplishments

Current

Operations & Marketing Manager

Current

Delta P Drain Co.

Sep 2023 - Present (3 years)

Act as the primary point of contact for customers, handling inquiries, service requests, and follow-ups to ensure timely resolution and satisfaction. Coordinate service scheduling, maintain client records, and support customer engagement through social media.

Customer Service CRM Scheduling Bookkeeping Social Media Client Relations

Customer Service Representative

Rogers Communications

May 2025 - Aug 2025 (3 months)

Provided frontline customer support via phone, assisting with billing, account inquiries, service changes, and troubleshooting. Documented interactions using internal CRM systems and contributed to customer retention.

Customer Service Call Handling CRM Troubleshooting Documentation

Support Strategist (UX)

M3 Global Research

Sep 2020 - Mar 2024 (3 years 6 months)

Managed inbound customer service requests through phone and digital platforms, utilizing CRM systems, Zendesk, and Microsoft Office tools to track cases and ensure timely resolution. Supported project coordination and maintained strong customer relationships.

Customer Service CRM Zendesk Microsoft Office Project Coordination Multichannel Support