Open to opportunities

Amanda Sweeney

@amandasweeney

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Customer success executive driving retention, growth, and digital health transformation.

United States

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What I'm looking for

I seek a senior leadership role where I can scale customer success, align product and data with engagement strategy, and drive retention and revenue in a collaborative, innovation-focused culture.

I am a visionary customer success and experience leader with 15+ years building and scaling high-performing teams in healthcare and SaaS environments. I lead cross-functional programs that align product, data, and engagement strategy to drive retention, renewal, and long-term client value.

As SVP of Client Success, I led 50+ professionals across Client Success, Strategy, and Experience, restructured the organization across four business units, and implemented Gainsight with Salesforce and Gong integrations to enable proactive renewal and expansion pipeline management with a $21M+ annual impact.

I consistently achieve client NPS scores of 80+, cultivate cultures of excellence and continuous improvement, and partner with Product, Engineering, Marketing, and Sales to prioritize customer-centric innovation and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

SVP, Client Success

Current

Within3

Jan 2017 - Present (8 years 11 months)

Executive owner of global Customer Success for a digital engagement platform in life sciences; led 50+ professionals, standardized playbooks across 4 business units, and drove $21M+ annual renewal/expansion impact through Gainsight, Salesforce, and Gong integrations.

& Customer Success Gainsight Salesforce Gong Team Leadership Cross Functional Collaboration

Senior Director, Client Success

Within3

Jan 2014 - Jan 2017 (3 years)

Directed Client Strategy and Experience during rapid growth, transitioned CS from reactive support to strategic growth partner and scaled asynchronous program delivery models across accounts.

Client Strategy Customer Retention Process Optimization Stakeholder Management

Senior Account Director

PSL Group

Jan 2010 - Jan 2014 (4 years)

Led multichannel healthcare marketing campaigns and client engagement for major pharmaceutical brands and designed GTM infrastructure for a new Health IT product to enable commercialization and scaling.

Healthcare Marketing Go To Market Strategy Client Engagement Product Commercialization Multi channel Marketing Affiliate Marketing

Group Program Director

Healthcare Consultancy Group

Jan 2005 - Jan 2010 (5 years)

Partnered with global pharmaceutical clients to lead scientific communications and medical strategy, directing cross-functional teams to execute data-driven HCP education campaigns.

Medical Communications Program Management HCP Education Content Development