Alicia Patrick

As a seasoned Senior Manager of Client Solutions, I leverage my 11 years of experience in leading client services and client success teams to drive revenue growth, optimize client onboarding processes, and manage high-value client relationships. My expertise in resolving client escalations, implementing change management strategies, and promoting best practices for client conversion and retention has consistently enhanced client satisfaction.

With a strong background in healthcare and health informatics, I have developed a unique understanding of the importance of effective client relationship management, project management, and process optimization. My proficiency in overseeing project scopes, ensuring budget adherence, and driving revenue growth has earned me a reputation as a results-driven leader.

I am a certified RHIA, CHPS, and hold a Master of Science in Computer Information Systems with a concentration in Health Informatics. My technical skills include Salesforce, JIRA, and EHR systems such as Cerner, Athena, Greenway, and Epic.