Heather Ducot

With over 25 years of experience in healthcare and payer-side operations, I have established myself as a leader in implementation and operations. My career has been marked by a proven track record of managing complex vendor and system rollouts, ensuring that projects are delivered on time and exceed customer expectations. I excel in coordinating cross-functional teams and driving process standardization, which has been key to my success in various roles.

Currently, as a Vendor Contracting Specialist and Project Manager at Excellus BlueCross BlueShield, I lead the implementation and stabilization of high-value Medicare UM and telehealth vendors. My role involves managing vendor contracts, conducting risk assessments, and developing standard operating procedures to align with regulatory needs. I am passionate about fostering collaboration among stakeholders and enhancing operational efficiencies through effective communication and strategic planning.

Throughout my career, I have been dedicated to improving operational workflows and training staff to ensure seamless transitions and high-quality outcomes. My experience as a Multi-Specialty Practice Manager at Arnot Health allowed me to direct operations across multiple locations, enhancing care continuity and compliance with payer expectations. I am committed to leveraging my expertise to drive impactful results in the healthcare sector.