Rebecca Allday

Thoroughly read over each case, gathering all important information to build each Veteran’s case to the best of my ability. Applied myself daily for 16 weeks during intense training sessions, learning how to properly build cases from start to finish.

Navigated various systems to answer customer support inquiries and maintained accurate records of customer interactions using CRM software systems. Managed high call volumes while maintaining quality service standards and collaborated with internal teams to resolve customer issues.

Managed daily operations of the venue including budgeting, scheduling staff, and ensuring customer satisfaction. Negotiated contracts with vendors for food and beverage services and other supplies needed for events.

Created useful partnerships through remote and face-to-face networking and delivered consistent service to develop customer base. Handled administrative requirements involving records management, legal compliance, and tax submissions.

Organized various age-appropriate activities that encouraged learning through play and managed daily operations of the daycare center, including scheduling, budgeting, and inventory control. Implemented behavior management strategies to address challenging behaviors in a respectful manner.

Created unique floral arrangements for store display or customer orders and trained new staff in proper floral care techniques, arrangement methods, and customer service skills. Coordinated delivery schedules between drivers and customers for efficient distribution of completed orders.

Handled a high volume of incoming calls to successfully manage inquiries and maintained confidentiality and discretion working with sensitive material. Processed invoices for payment by ensuring accuracy of information and obtaining approvals from supervisors.

Assisted chiropractor during treatment by preparing treatment areas and equipment and taking notes during examinations. Collected and processed payments from patients and insurance companies, and managed inventory of office supplies, equipment, and supplements.

Helped customers navigate the store, complete sales, and process returns, resolving customer concerns using strong communication and conflict management skills. Created eye-catching merchandise displays to attract customer attention and handled cash register transactions efficiently and accurately.