Open to opportunities

Rebe Castellanos

@rebecastellanos

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IT Specialist with extensive experience in technical support and solutions.

El Salvador

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What I'm looking for

I am seeking a role that fosters growth, collaboration, and innovative technology solutions.

I am an IT Specialist with a strong background in technical support and solutions, dedicated to enhancing operational efficiency through technology. My experience spans various roles, including Support Technician at LTCTechnologiesInc., where I provided tailored IT services to nursing home facilities, ensuring seamless transitions and optimal system performance.

Throughout my career, I have honed my skills in diagnosing and resolving technical issues, managing helpdesk tickets, and conducting user training sessions. My previous roles as a Help Desk Engineer and Technical Consultant have equipped me with the ability to analyze client needs and propose innovative solutions that align with their business objectives. I thrive in collaborative environments, working closely with cross-functional teams to implement effective technical solutions.

Experience

Work history, roles, and key accomplishments

Current

Support Technician

Current

LTC Technologies Inc.

Dec 2023 - Present (1 year 7 months)

Collaborated with nursing home facilities undergoing transitions to provide tailored technical support and IT services. Assisted in the setup, configuration, and maintenance of IT systems and software applications.

Technical Support IT Services System Configuration Software Maintenance Troubleshooting Training IT Systems

Help Desk Engineer

P3 Cost Analysts

Aug 2022 - Present (2 years 11 months)

Provided comprehensive technical support and assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues. Diagnosed and resolved technical problems, identifying root causes and implementing effective solutions to minimize downtime.

Technical Support System Configuration SLA Management

Technical Consultant I

Cashstar, Inc

Jul 2021 - Present (4 years)

Conducted thorough assessments of clients' existing technology infrastructure, systems, and processes to identify areas for improvement and optimization. Analyzed client needs and proposed innovative solutions that aligned with their business objectives and enhanced operational efficiency.

Technology Consulting Optimization Solution Design Client Management Training technical proposals

Quality Assurance Auditor

Genesis Networks

Jan 2021 - Present (4 years 6 months)

Conducted regular audits and inspections of products, processes, and systems to ensure compliance with quality standards and regulations. Developed and implemented audit plans, checklists, and procedures to assess quality performance.

Quality Assurance Auditing Compliance Process Improvement Data Analysis Root Cause Analysis Quality

Service Desk Engineer

Dataprise

Jul 2020 - Present (5 years)

Diagnosed and troubleshooted technical problems, identifying root causes and implementing effective solutions to ensure minimal downtime. Installed, configured, and maintained computer systems, software applications, and peripheral devices to optimize performance and functionality.

Technical Troubleshooting System Configuration Installation SLA Management User Training IT Support

Quality Assurance Auditor

Genesis Networks

Aug 2018 - Present (6 years 11 months)

Quality Assurance Auditing Compliance Process Improvement Data Analysis Root Cause Analysis Quality

Service Delivery Specialist

Genesis Networks

Jul 2017 - Present (8 years)

Managed the end-to-end delivery of services to clients, ensuring adherence to service level agreements (SLAs) and customer expectations. Collaborated with sales and account management teams to understand client requirements and develop service delivery plans.

Service Delivery SLA Management Client Relationship Management Cross Functional Collaboration Performance Monitoring Process Improvement Customer Satisfaction

Technical Support I

HP Smartfriend

Sep 2015 - Present (9 years 10 months)

Provided technical support and assistance to customers via phone, email, or chat, addressing hardware, software, and network-related issues for HP products. Diagnosed and troubleshooted technical problems, identifying root causes and implementing effective solutions.

Technical Support Technical Troubleshooting Customer Service Problem Solving Product Installation

Education

Degrees, certifications, and relevant coursework

Universidad de El Salvador

Systems Engineering, Systems Engineering

Currently pursuing a degree in Systems Engineering, focusing on foundational principles and advanced concepts in the field. Engaged in coursework and projects to develop a comprehensive understanding of systems design, analysis, and implementation.