CPChristopher Pacheco
@christopherpacheco
Experienced IT Support Specialist skilled in Microsoft 365 and cloud services.
El SalvadorWhat I'm looking for
I am an experienced IT Support Specialist with over 10 years managing Microsoft 365, Google Workspace, Active Directory, Azure AD, and cloud infrastructure for large user bases. I have a proven record of delivering technical solutions, streamlining processes, and resolving complex escalations across MSP and corporate environments.
I have managed portfolios exceeding 1,500–2,000 users, administered document and print systems, conducted preventive maintenance, and implemented security protocols including malware and ransomware mitigation. I collaborate with engineering teams, use ticketing systems for accurate service delivery, and continuously learn to stay current with emerging technologies.
Experience
Work history, roles, and key accomplishments
Senior L2 RSM
US El Salvador
Aug 2025 - Present (2 months)
Manage care communities' cloud infrastructure and hybrid Microsoft 365/Active Directory environments; oversee user onboarding/offboarding and monitor email security (Mimecast) to maintain service continuity.
L2 System Administrator
BizTechPro
Nov 2023 - May 2025 (1 year 6 months)
Managed Microsoft 365 and Google Workspace environments for portfolios totaling over 2,000 users; administered security policies, cloud printers, DocuWare, Keeper, and resolved escalated network and NAS issues.
L1-L2 Systems Engineer
Systech MSP
Jan 2023 - Nov 2023 (10 months)
Provided Tier-1/2 support and administration for Microsoft 365, Google Workspace, Active Directory/Azure AD and Windows 10/11 systems; improved workflows and deployed security and integration solutions to maintain high service availability.
AHL1 Support Specialist
A2 Hosting
Jan 2019 - Jun 2019 (5 months)
Reviewed and resolved hosting and server support tickets, managed DNS and renewed SSL certificates using cPanel to ensure customer site availability and security.
TIAdministered Google Workspace (user/org unit management, routing, filtering, calendar resources) and troubleshot DNS, email delivery, and security issues to maintain reliable mail services.
Reservations Agent
Sykes
Oct 2013 - Jan 2015 (1 year 3 months)
Handled hotel reservations, processed refunds, and investigated fraudulent charge disputes to protect customers and reduce chargeback losses.
TEProvided technical support for high-speed internet setup and troubleshooting, logged issues in ticketing systems, and coordinated field technician visits for resolution.
Education
Degrees, certifications, and relevant coursework
Colegio Isabel Allende
High School Diploma, General Secondary Education
2011 - 2012
Completed High School Diploma at Colegio Isabel Allende between 2011 and 2012.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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