OGOscar García
@oscargarca
Technical support specialist with expertise in IT management and solutions.
El SalvadorWhat I'm looking for
I am a dedicated technical support specialist with over a decade of experience in IT management and customer service. My career began at Convergys El Salvador, where I provided technical support for Bell Canada, honing my skills in troubleshooting and customer communication. I later joined Telus International, assisting Google Workspace users with synchronization issues and data migration, which deepened my understanding of cloud services and IT infrastructure.
Most recently, I worked at One Source Solutions and MokshtTech Limited, where I was part of a first-response team, delivering end-to-end IT management support. My role involved onboarding and offboarding personnel, troubleshooting software and network issues, and collaborating with vendors to ensure client satisfaction. I pride myself on my ability to analyze complex problems and provide effective solutions, making me a valuable asset in any technical environment.
Experience
Work history, roles, and key accomplishments
Service Desk Specialist
Mokshttech Limited
Jul 2023 - Dec 2024 (1 year 5 months)
Worked as a Tier 1 & Tier 2 specialist, utilizing various tools and software in the MSP industry to provide support for multiple clients.
Technical Support Specialist
One Source Solutions
Sep 2021 - Jun 2023 (1 year 9 months)
Provided end-to-end IT management support, addressing software challenges, onboarding/offboarding personnel, and troubleshooting network issues for various clients.
Technical Support Agent
Telus International
Jan 2018 - Sep 2021 (3 years 8 months)
Assisted Google Workspace users with synchronization issues, data migration, and Mobile Device Management configurations as part of the Migration, Sync and Mobile team.
Technical Support Agent
Convergys El Salvador
Mar 2012 - Dec 2017 (5 years 9 months)
Provided technical support for Bell Canada, assisting residential customers with Homephone and Internet issues. Transitioned to support HP software, Windows OS, and HP Printers.
Education
Degrees, certifications, and relevant coursework
Escuela Americana
English Diploma, English Language
2024 - 2024
Completed an English Diploma with B2+ proficiency.
MIMicrosoft
Microsoft Certification, Information Technology
2023 - 2023
Achieved Microsoft 365 Certification: MS-900 Fundamentals.
Private Teacher Program
English Diploma, English Language
2009 - 2011
Completed an English Diploma focusing on language proficiency.
Instituto Nacional Thomas Jefferson
High School Diploma, General Education
2004 - 2005
Completed a High School diploma with a focus on Bachillerato General.
Universidad de El Salvador
Bachelor in Architecture, Architecture
Pursued a Bachelor in Architecture but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Social media
Job categories
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