Noe Rosales
@noerosales
Skilled Network and Systems Technician with extensive technical support experience.
What I'm looking for
I am a dedicated Network and Systems Technician with over six years of experience in technical support, specializing in L1/L2 helpdesk services. My expertise lies in troubleshooting hardware and software issues, managing Active Directory, and providing exceptional customer service. I have a proven track record of overcoming challenges and driving success in dynamic environments.
Throughout my career, I have worked with prominent companies, including Speridian Technologies and Tigo Corporate, where I honed my skills in IT support and services desk management. My technical knowledge encompasses a wide range of tools and platforms, including Azure AD, Office 365, and VMware, enabling me to deliver effective solutions to complex problems.
I am passionate about continuous learning and professional growth, seeking opportunities to leverage my expertise in a challenging role that allows me to contribute to organizational success while further developing my skills.
Experience
Work history, roles, and key accomplishments
Services Desk Specialist L2
Speridian Technologies
Jan 2023 - Mar 2024 (1 year 2 months)
Provided L2 technical support and troubleshooting for hardware and software issues. Managed Active Directory and Azure AD configurations, and supported enterprise applications including Office 365. Monitored network performance and ensured efficient operation of IT services.
IT Support L2
Tigo Corporate
Aug 2012 - Jan 2023 (10 years 5 months)
Delivered high-level technical support for telecommunications solutions to large companies and government entities. Specialized in maintenance and configuration of telecommunications equipment and provided preventive services.
Technical Support Specialist
RIA Financial Services
Jun 2009 - May 2011 (1 year 11 months)
Provided remote technical support to money transfer agencies, focusing on identifying vulnerabilities and resolving issues related to internet connectivity, hardware, and software.
Technical Support Specialist L1
Association Fe y Alegria
Apr 2005 - Apr 2008 (2 years 11 months)
Managed computer systems for schools, providing technical support and network administration. Responsible for resolving technical issues and ensuring smooth operation of IT services across various locations.
Education
Degrees, certifications, and relevant coursework
Noe hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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