BO
Open to opportunities

Bobby Oliva

@bobbyoliva

Senior IT Analyst with extensive experience in system analysis and support.

El Salvador

What I'm looking for

I am seeking a role that offers opportunities for growth and collaboration in a dynamic IT environment.

I am a seasoned Senior System IT Analyst with over 13 years of experience in the BPO industry, specializing in collecting and analyzing data from diverse sources including databases, software applications, and hardware devices. My role at Concentrix has allowed me to lead technology deployments, manage IT projects, and provide technical support to users and clients, ensuring operational efficiency and effectiveness.

Throughout my career, I have demonstrated a strong ability to evaluate current systems, suggest improvements, and oversee the implementation of new technologies. I pride myself on my problem-solving skills and my capacity to collaborate with stakeholders to achieve desired outcomes. My technical expertise spans a wide range of technologies, including Office 365, Microsoft SCCM, and Cisco Switches, which I leverage to optimize business processes and enhance user experience.

Experience

Work history, roles, and key accomplishments

CO
Current

Sr System IT Analyst

Concentrix

Jan 2024 - Present (1 year 5 months)

As a Senior System IT Analyst, I analyze and design systems to enhance business processes. I oversee the installation of new systems, manage IT projects, and provide training and support to users. My role involves collaboration with stakeholders and maintaining knowledge of technology trends to optimize operational efficiency.

Education

Degrees, certifications, and relevant coursework

CS

Colegio Bautista El Salvador

High School Diploma, General Studies

2005 - 2006

Completed high school education with a focus on general studies, preparing for further education and career opportunities.

Tech stack

Software and tools used professionally

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Bobby Oliva - IT Analyst - Concentrix | Himalayas