Open to opportunities

Bobby Oliva

@bobbyoliva

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Senior IT Analyst with extensive experience in system analysis and support.

El Salvador

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What I'm looking for

I am seeking a role that offers opportunities for growth and collaboration in a dynamic IT environment.

I am a seasoned Senior System IT Analyst with over 13 years of experience in the BPO industry, specializing in collecting and analyzing data from diverse sources including databases, software applications, and hardware devices. My role at Concentrix has allowed me to lead technology deployments, manage IT projects, and provide technical support to users and clients, ensuring operational efficiency and effectiveness.

Throughout my career, I have demonstrated a strong ability to evaluate current systems, suggest improvements, and oversee the implementation of new technologies. I pride myself on my problem-solving skills and my capacity to collaborate with stakeholders to achieve desired outcomes. My technical expertise spans a wide range of technologies, including Office 365, Microsoft SCCM, and Cisco Switches, which I leverage to optimize business processes and enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst

Current

Concentrix

Feb 2021 - Present (4 years 4 months)

In my role as an IT Analyst, I lead technology deployments and evaluate current systems for effectiveness. I suggest improvements and oversee the implementation of new systems, ensuring they meet organizational needs.

Evaluation Systems Improvement Suggestions User Support Technical Expertise Project Management Collaboration System Design Problem Solving

Current

Sr System IT Analyst

Current

Concentrix

Jan 2024 - Present (1 year 5 months)

As a Senior System IT Analyst, I analyze and design systems to enhance business processes. I oversee the installation of new systems, manage IT projects, and provide training and support to users. My role involves collaboration with stakeholders and maintaining knowledge of technology trends to optimize operational efficiency.

Systems Analyst Project Management User Training Technical Support Data Analysis System Design Problem Solving

Senior IT Technician

Concentrix

Oct 2019 - Jan 2021 (1 year 3 months)

As a Senior IT Technician, I managed Active Directory, performed troubleshooting of security agents, and coordinated IT operations projects. I ensured compliance with international IT standards and conducted quarterly security audits.

Active Directory Management Troubleshooting Security Auditing IT Operations System Configuration Project Coordination Technical Support Compliance System Monitoring

Customer Service Representative

SYKES

Feb 2011 - Aug 2012 (1 year 6 months)

In my role as a Customer Service Representative, I provided front-line support in reservations, sales, and technical support. I focused on delivering excellent customer service and resolving issues effectively.

Customer Service Technical Support Sales Support Communication Skills Front Line Support Problem Solving Team Collaboration Time Management

Sales Coach

Stream Global Services

Aug 2012 - Jun 2013 (10 months)

As a Sales Coach, I identified and improved sales performance by coaching representatives. I developed performance improvement plans and analyzed consultant interactions to track effectiveness.