Looking for a job

Ricardo Silva

@rbpsilva

Message

I run high volume operations, resolve customer issues, and manage cash, inventory, and teams.

Portugal

Message

What I'm looking for

I'm looking for a remote support role where I can apply dependable problem solving, operational discipline, and clear communication to resolve customer issues.

Shift manager fluent in English (C1) and Portuguese, experienced in customer de-escalation, live order delivery queues, and payment dispute resolution.

Experience

Work history, roles, and key accomplishments

Current

Operations Shift Manager

Current

BK Portugal (Burger King)

Nov 2024 - Present (1 year 10 months)

Runs daily 8-hour shifts, directing the team across kitchen, counter, drive-thru, and delivery orders. Manages stock, inventory, customer feedback, and financial reconciliation.

Team Leadership Shift Management Inventory Management Customer Service Cash Handling Problem Solving Stock Control Supplier Orders Payment Disputes Reconciliations

Retail Sales & Cashier Associate

Inditex (Pull&Bear)

Dec 2022 - Jan 2023 (1 month)

Worked the Christmas and January sales peak in a busy shopping center store. Operated cash registers, handled payments, exchanges, returns, and online order pickups.

Cash Handling Customer Service Retail Sales Point of Sale Inventory Management Order Fulfilment

Cash Operations & Event Team Lead

Major Music Festivals (RFM Somnii, Afro Nation, Solaris Empi

Jul 2016 - Aug 2019 (3 years 1 month)

Managed daily cash flow and token distribution for frontline cashiers at major summer music festivals, handling over €50,000 per day. Reconciled sales and resolved payment disputes during high-volume rushes.

Cash Handling Team Leadership Event Operations Reconciliations Dispute Resolution Cash Flow Management