lara carreira

I’m a management professional currently pursuing a Master of Business Management at Universidade do Algarve, supported by a Bachelor in Sociology. I bring a forward-thinking approach, blending strategic thinking with strong interpersonal skills developed through cross-departmental coordination, conflict resolution, and project management.

In my current role at 3HBHotels, I manage individual and group reservations using PMS and direct communication channels. I handle guest requests, complex inquiries, and issue resolution with diplomacy, while monitoring and updating multiple booking MS Office platforms and extranets.

I also coordinate across teams to optimize the guest experience, aligning with Front Office and SalesForce Revenue teams. In addition, I support OTA extranet management, ensuring booking information stays current and accurate across channels.

Previously, as a Retail Cashier at LaCasadeLasCarcasas-Faro, I handled customer service and assistance, including stock replenishment and store organisation. Through my volunteer work with Reino Mágico (NGO), I support social projects for vulnerable communities by contributing to the planning and coordination of events/workshops and helping develop educational and cultural activities.