Joana Luís
@joanacluis
Customer Support & Live Operations Assistant at Gopuff, resolving order, delivery, payment, and account issues.
PortugalWhat I'm looking for
At Gopuff, I provide real-time customer support through chat, email, and phone, resolving inquiries about orders, deliveries, payments, and accounts.
I document interactions in CRM software, monitor active orders, and coordinate with drivers, fulfillment centers, and internal teams to address service disruptions.
At Ingredient Empire, I managed activities including employee training, scheduling, inventory ordering, and daily maintenance. I’ve also worked in customer service at CASAFARI and Costco Wholesale.
Experience
Work history, roles, and key accomplishments
Provided real-time customer support through chat, email, and phone, resolving inquiries related to orders, deliveries, payments, and account issues. Utilized CRM software to document interactions and track cases, and assisted with live operations by monitoring orders and coordinating with teams.
Customer Support
CASAFARI
Aug 2026 - Sep 2026 (1 month)
Handled customer inquiries and ensured complete satisfaction.
Cashier/Customer Service
Costco Wholesale
Sep 2022 - Jul 2025 (2 years 10 months)
Worked as a cashier, customer assistant, and translator in a fast-paced retail environment, providing exceptional customer service and ensuring a positive shopping experience.
Operations Manager
Ingredient Empire
Apr 2016 - Jul 2022 (6 years 3 months)
Managed all activities, trained employees, coordinated schedules, handled inventory ordering, and performed daily maintenance.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor's Degree, Business Administration
2022 -
Pursuing a Bachelor's degree in Science Business Administration, expected completion in 2026.
Central High School
High School Diploma, General Studies
2005 - 2009
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
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