Ramgiri Kumar
@ramgirikumar
Experienced operations and digital marketing professional focused on excellence.
IndiaWhat I'm looking for
I am a seasoned professional in operations and digital marketing, dedicated to driving excellence in every project I undertake. With a strong emphasis on web technologies, I have successfully resolved over 95% of customer complaints within 24 hours, significantly improving customer satisfaction by 30%. My passion for innovation fuels my pursuit of new solutions that achieve measurable outcomes.
Throughout my career, I have led teams to remarkable achievements, including a 50% increase in online traffic within a year. My experience spans various sectors, including finance, logistics, and marketing, where I have honed my leadership, problem-solving, and customer relations skills. I thrive in dynamic environments and am committed to optimizing processes to enhance efficiency and effectiveness.
Experience
Work history, roles, and key accomplishments
Deputy Manager
ICICI Bank Ltd
Sep 2023 - Nov 2023 (2 months)
Processed trade transactions, authorized finance cases, and managed turnaround time and quality in compliance with RBI and FEMA guidelines.
Team Leader
Potoo Digital Marketing Co
Jun 2021 - Aug 2023 (2 years 2 months)
Created and coordinated digital marketing campaigns, ensured brand messaging consistency, and optimized the business website to increase online traffic.
Commercial Officer
Reliance Retail Ltd
Jan 2020 - Apr 2021 (1 year 3 months)
Handled petty cash and daily transaction issues, entered bills in SAP, and monitored staff performance.
Sr. Staff (Systems & Operations)
BLUE DART EXPRESS LIMITED
May 2017 - Apr 2019 (1 year 11 months)
Managed inward and outward product logistics, conducted internal and external audits, and maintained IT systems while resolving customer service-related issues.
Marketing and Sales
SHRIRAM CITY UNION FINANCE LTD
Jul 2015 - Mar 2017 (1 year 8 months)
Handled customer complaints, coordinated with internal departments for feedback, and ensured timely processing of complaints to maintain turnaround time.
Process Optimization Engineer
GEMINI COMMUNICATIONS PVT LIMITED
Jul 2012 - Jun 2015 (2 years 11 months)
Improved turnaround time by 20% through process optimization and enhanced workflow management. Responsible for resolving down calls under SLA and maintaining network installations.
Education
Degrees, certifications, and relevant coursework
KUKarnataka State Open University
MBA, Business Administration
2013 - 2015
St. Mary's College of Engineering and Technology, J.N.T. University Hyderabad
Bachelor of Technology, Engineering
2008 - 2012
Board of Intermediate Education
Intermediate, Intermediate Education
2006 - 2008
Board of S.S.C of Andhra Pradesh
S.S.C, Secondary Education
2006 - 2006
Availability
Location
IndiaAuthorized to work in
Job categories
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