Raylene Ryan

Provided professional customer service and resolved banking and payment-related enquiries in a high-volume client environment. Managed customer accounts and processed documentation in line with FICA and compliance procedures.

Managed end-to-end claims administration across motor, non-motor, commercial and personal insurance portfolios. Coordinated with insurers, assessors and service providers to progress claims and support timely settlements.

Processed insurance applications, GAP cover and medical aid documentation accurately and efficiently. Checked policy information against compliance and regulatory requirements and assisted clients throughout the application process.

Led and supervised a team of claims assessors managing high-volume claims portfolios and daily workflow requirements. Coached team members on claims processes and resolved complex escalations while maintaining compliance and service standards.

Managed the organisation's risk insurance portfolio and associated claims operations. Monitored claims activity and ensured adherence to insurance regulations, company procedures and audit requirements.

Managed substantial corporate claims portfolios across multiple industries over a 15-year period, handling high-volume and complex claims matters. Coordinated claim investigations, assessments, settlements and insurer negotiations through the claims lifecycle.

Completed the RE5 Regulatory Examination, demonstrating proficiency in insurance regulatory compliance.

Earned the Certificate of Proficiency (COP) from the Insurance Institute of South Africa.

Completed the TEFL Certificate, qualifying to teach English as a foreign language.

Participated in the Junior Leadership Programme, developing leadership and management skills.

Completed secondary education and obtained the Matric Certificate.