Kesegofetse Kunupi

I’m a Client Manager & Customer Success professional with 10+ years’ experience delivering end-to-end client solutions within insurance and financial services. I’m known for managing complex client portfolios, coordinating cross-functional teams, and driving programme delivery aligned to client and business objectives.

In my current role as Structural Insurance Assessor – Nedbank Insurance, I manage client claims programmes from end to end—being the primary point of contact, maintaining strong relationships, and ensuring consistent communication throughout each case lifecycle. I coordinate legal, contractors, and assessors to deliver seamless resolution of complex matters.

I’ve consistently improved operational outcomes by optimizing processes and proactively resolving issues, including reducing turnaround times by 30%. I use client feedback and operational data to identify improvements, produce detailed reports and insights, and mitigate risks (including fraud exposure) while ensuring compliance.

Previously, as a Non-Motor Claims Consultant – Standard Bank, I managed corporate and commercial portfolios, coordinated onboarding with internal teams and external service providers, and improved claims processing within 4 hours to boost customer satisfaction. Earlier experience in sales and retention reinforced my consultative approach to relationship growth through needs-based selling, upselling, and cross-selling.