Open to opportunities

sesi Matsonyane

@sesimatsonyane

Message

Experienced commercial and motor claims administrator with 10+ years in claims management.

South Africa

Message

What I'm looking for

I am seeking a claims-focused role where I can leverage 10+ years' experience to improve claims turnaround, support negotiators, and deliver excellent client service.

I am a seasoned claims professional with over a decade of experience across motor, commercial and non-motor claims administration. I consistently register and validate claims within 24 hours, liaise with assessors and investigators, and manage insurer reporting and payments to ensure timely resolutions.

My background includes roles at Lateral Unison Insurance Brokers, MiWay Insurance, Quicksure Insurance and Bsure Africa Insurance Brokers, where I led recoveries, negotiated settlements and coordinated with banks and service providers to secure documentation and discounted rates.

I bring strong client-service skills, call centre experience, upselling capability and meticulous claims documentation practices, and I aim to streamline processes, support negotiators and deliver regular stakeholder updates.

Experience

Work history, roles, and key accomplishments

Current

Commercial Claims Administrator

Current

Lateral Unison Insurance Brokers

Jun 2024 - Present (1 year 7 months)

Manage commercial municipal policy claims, registering and reporting claims within 24 hours, liaising with assessors/investigators and service providers, and ensuring timely invoice payments and accurate insurer schedules.

Vendor Management Invoice Processing Client Communication

Motor Claims Advisor

MiWay Insurance

Nov 2022 - May 2024 (1 year 6 months)

Handled motor claims from registration to settlement, validating and authorising claims, managing IPA invoices, negotiating salvage/release fees and liaising with banks for settlement documentation.

Motor Claims Invoice Management Negotiation Client Communication

Motor Claims Technician

Quicksure Insurance

Oct 2017 - Oct 2022 (5 years)

Managed motor claims and recoveries, registering and validating claims, appointing assessors/investigators, drafting authorizations and repudiation letters, and coordinating third-party payments and recoveries.

Validation Assessment Coordination Authorization Recoveries Third Party Claims

Claims and Client Care Consultant

Bsure Africa Insurance Brokers

Mar 2013 - Sep 2017 (4 years 6 months)

Provided end-to-end claims support and client care, obtaining claim documentation, following up with insurers and panel beaters, upselling value-added products and managing policy renewals and amendments.

Claims Management Client Care Upselling Renewal Management Client Communication Complaint Handling