Open to opportunities

Rayees Yousuf

@rayeesyousuf

Message

I coordinate SaaS and ecommerce delivery, SLA compliance, and executive operations across 500+ client accounts.

India

Message

What I'm looking for

I'm looking to support remote, US-aligned teams with project coordination, service delivery, executive assistance, workflow optimization, and AI-assisted operations.

At Growth99, I coordinate end-to-end service delivery for 500+ client accounts across development, SEO, content, design, QA, paid media, and infrastructure teams. I manage Jira and CRM task workflows, SLA compliance, escalations, executive calendars, inboxes, research, and leadership reporting.

Previously at K2Logix, I managed 40+ daily support tickets and coordinated Shopify and WordPress operations across a multi-brand portfolio, including inventory, orders, refunds, QA, payment gateways, SEO, analytics, hosting, DNS, and business email administration.

I build clearer operating systems through SOPs, knowledge bases, follow-up cadences, and AI-assisted workflows using ChatGPT, Claude, and n8n.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Growth99

May 2025 - Present (1 year 3 months)

Coordinate end-to-end service delivery for 500+ client accounts across development, SEO, content, design, QA, paid media, and infrastructure service lines. Serve as the primary coordination point between internal delivery teams and client-facing stakeholders, ensuring on-time, on-scope delivery.

Project Coordination Jira CRM SLA Management Escalation Management Email Management Research Reporting Knowledge Base Management Vendor coordination AI Tools ChatGpt Claude N8n

Project Coordinator / Operations Support

K2Logix Pvt. Ltd.

Mar 2021 - Apr 2025 (4 years 1 month)

Managed 40+ support tickets daily across development and business operations workflows, handling escalations through to closure while maintaining SLA compliance. Directed end-to-end Shopify and WordPress operations, including product uploads, inventory management, order processing, refunds, and store QA/testing across a multi-brand portfolio.